IT Service Support Specialist

Anonymous Employer

Engineering & Technology

IT & Telecoms GHS 12,000 - 18,000
1 week ago

Job Summary

The successful candidate will be responsible to ensure optimal use of the bank’s hardware and software technologies, enhancing system performance, and securing data. He /she will also be required to advise on IT equipment upgrades.

  • Minimum Qualification:Degree
  • Experience Level:Mid level
  • Experience Length:3 years

Job Description/Requirements

Job Description:

About Company:

An International provider of digital financial services, building a financial ecosystem that transcends the hassle of physical banking and complicated financial transactions into a paperless, borderless, and real-time experience for our customers. The foundation of our ecosystem has been laid through profound experience since 2005 in providing data-driven digital financial services globally.  

As a global thinking company, we are proud of our diversity and currently employ people from over 30 different nationalities and walks of life. We support employee interests, hobbies and goals both inside and outside of the company because we understand that happy people make happy employees!


The Employee’s responsibilities include but are not limited to:

  • Handle internal IT incidents, service requests, and company asset management.
  • Incident logging through the service desk application, effective troubleshooting and gathering of the required information to manage/prioritize workload and escalations.
  • Ensure that SLAs are correctly set and met.
  • Provide a Service-Oriented Approach to our internal users, as well as proper communication, coordination and follow-ups.
  • Training end-users on hardware functionality and software programs.
  • Updating computer software and hardware.
  • Documenting processes and performing diagnostic tests.
  • Communicate effectively between departments to provide information of value on open issues to ensure that incidents are resolved in an effective manner.
  • Ensuring that disruption from major incidents is minimized and solutions are implemented on time.
  • Keeping track of technological advancements and trends in IT support.

Qualification Required:

  • Must be an IT passionate, able to think out of the box, and willing to learn constantly even on his own
  • Ability to go deep into every provided system with the aim to become a product owner
  • Exceptional ability to provide technical support and resolve issues
  • Knowledge of Windows environment and intermediate administration (Active directory, software installations, remote desktop assistance)
  • Ability to determine IT needs and train end-users.
  • Fluent English both written and spoken
  • Ability to efficiently troubleshoot and diagnose the cause of issues in a complex environment and to provide effective solutions quickly (our internal clients are business users, technical specialists and managers)
  • Intermediate knowledge of Azure Active Directory, MS Active Directory
  • Lightweight Services, Group Policy Management, Hyper-V/VMware, Mass Software Deployment
  • Intermediate knowledge of scripting languages like PowerShell, MS-DOS (Command lines)
  • Good knowledge of the main Network Troubleshooting Tools
  • Good knowledge of Android OS, Apple macOS and iOS
  • Basic-Medium Knowledge of Linux
  • Experience with Endpoint Deployment Management
  • Excellent problem-solving skills
  • Quick learner willing to improve his/her skills continuously
  • Well organized person able to handle various tasks as the same time

Salary Range: 12000 - 18000

Location: (Greater Accra) Remote

Employment Type: Full time

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