1 month ago

Job Summary

To provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware and to maintain daily performance of computer systems.

  • Minimum Qualification:Degree
  • Experience Level:Mid level
  • Experience Length:3 years

Job Description/Requirements

Key Accountabilities: 

  • Setups configures, and installs user computers (PCs and Macs), printers, and other IT equipment
  • Monitor and maintain the computer systems and networks including installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and application problems.
  • Provides assistance to internal customers on software and hardware issues and questions
  • Install the software, business systems, engineering systems, shop floor systems, and other applications as required
  • Maintain network security and user account creation/administration.
  • Participate in network operations in maintaining network connectivity
  • Diagnose, assesses, and find solutions for service requests within agreed service levels and response times
  • Provide remote, on-site, and over-the-phone technical support within the agreed service levels, covering desktop, mobile device, communication systems, and application software
  • Handle technical inquiries and provides first-level support within the agreed service levels, covering desktop, mobile device, communication systems, network issues, and application software.

 

 

Minimum Job Requirements:

Academic requirements

  • BSc Computer Science/Information Systems.
  • Holder of MCPMCP/MCITPMCITP/CCNACCNA is preferred


Knowledge, Skills, Abilities, and Experience

  • At least 3 years of experience in ICT within Financial Services
  • Experience in or a strong understanding of the ITIL framework and experience in IT applications and functionalities.
  • Knowledge of network administration and support, cyber security, digitization, disaster recovery
  • Broad knowledge and experience of Microsoft Enterprise technologies
  • Broad knowledge of IT infrastructure tools and services (Networks, Servers, Printing, Security, and Voice).
  • Strong knowledge of the MS Office 365 suite of applications
  • A good memory of how software and operating systems work
  • Knowledge and Experience of virtual servers and/or containers
  • Knowledge of MS Azure Cloud platform administration, development, and configuration, Google cloud is a plus.


The closing date for the application is 12th August 2022.

Standard Disclaimer: Only shortlisted candidates will be contacted

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