Head Of Operations

Job Purpose
Overall strategic responsibility for overseeing and steering the full range of operational activities, priorities and targets towards the highest operational standards in line with commercial requirements. Enabling managers and teams to deliver and meet the business objectives and operational targets. Developing high skills within the team, enabling the company to enhance profitability without losing customers, bookings or carrier haulage (CH) shares. Aiming at optimizing KPI’s achievement in full cooperation with the Sub Regional Headquarters (Sub RHQ) functional management. Proactively strengthening and growing the operational portfolio by building, developing and maintaining strong collaborative working relationships with vendors/customers.
Adhering to Health & Safety rules in the scope of Operational shipping. Displaying and promoting smooth management approaches with other function heads within the country and beyond, as per strategic roadmap.
Primary Job Responsibilities

• To provide direction, vision and strategy by empowering and motivating direct and indirect reports to achieve success.
• Foster a strong desire to do well through actively managing performance, attracting new and developing existing talents.
• Create an environment where everyone is enabled to perform to the best of their abilities.
• Lead the negotiation and preparation of all vendor costs and tariffs with RHQ and Sub RHQ going for proactive proposals.
• Prepare solid and convincing management reports to enable robust decision-making. Review and negotiate new contracts with vendors and communicate the outcomes.
• Monitor and maintain departmental costs, aiming for cost savings whenever feasible.
• Work with all colleagues to achieve a centre of excellence for operations, including leadership on the costs versus revenues ratio.
• Ensure cost and commercial awareness of all operational disciplines and ensure that profit margins are managed accordingly.
• Take commercial decisions that are beyond the authority limits of staff.
• Point of escalation (before Director) for operational issues and complaints.
• Maintain and develop personal relationships internally and externally on a global scale to optimise communication and enhance process efficiency.
• Act as senior contact and/or escalation point in negotiation with external vendors/customers to secure contracts.
• Proactively work to identify opportunities for improving performance through best practice efficiencies and cost-effectiveness.
• Manage change when implementing strategy/working practices/processes and procedures.
  

Required Skills And Competencies

• A minimum of 15 years of work experience in a management and leadership position
• At least 5-8 years of experience in a strategic Operations/Transport position in logistics business
• Broad Shipping knowledge, analytical & strategic skills
• Strong communicator both written and verbal with influencing skills, Inspiring personality, very good economical know how & understanding.
• Confidence to communicate with an eclectic workforce and customer base as well as being able to work with a variety of in-house and vendor focal points
• Flexible working ethos
• Ability to work in a pressurised environment
• Diligent with high standards of accuracy and detail
• Acting as an ambassador of ONE’s values
• People & Performance Management Skills
  

Scope of Role

• Reports to: Director (Ghana)
• Reporting to Job Holder: Senior Coordinator Ops / Coordinator Ops
• Breadth and Range of Responsibilities: In addition to the major responsibilities detailed in this job description, the job holder will carry out any other duties or projects that are assigned by the company. There will be a requirement to be flexible on hours of work in accordance with operational business needs, this will also be required to assist the department to meet its KPI’s.

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