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2 weeks ago

Job Summary

A well-established firm is looking for a Retail Mall Manager who will oversee a newly built 6000 square meter shopping mall located in the heart of Accra, Ghana. The successful candidate will be responsible for overseeing the day-to-day operations of the shopping mall. The role typically involves managing tenant relations, ensuring the mall is well- maintained, coordinating security and maintenance services, and working to attract and retain tenants to create a thriving retail environment. The successful candidate will also be involved in budgeting, marketing, and customer service to enhance the overall shopping experience for visitors.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements


  • Effective management and operation of the mall, to be the go-to person for all tenant and contractors on the ground. Undertake several daily site walks to ensure compliancy and operational excellence.
  • Managing landlord and tenant expectations on the ground.
  • Oversee new tenant fit-outs and ensure they are in line with the company‚Äôs Tenant Criteria Guide.
  • Oversee all cleaning activities are up to standards in the mall.
  • Management of Retailer activities, tenant liaison, local stakeholder communication, administration management including rent invoicing.
  • Management of service providers/contractors on the ground to ensure the site operates safely and efficiently.
  • Effective management and operation of the mall with administrative support, including reception duties, coordinating diaries and meeting timetables as required.
  • Marketing of vacant units and improving footfall and traffic to the Mall. You will also be responsible for coordinating tenant visits.


  • Real Estate Knowledge: Understanding of property management, lease agreements, and real estate practices is essential.
  • Computer Skills: Proficiency in using various software applications for financial analysis, scheduling and reporting.
  • Certification: Professional Certification in Health & Safety, Security Management and Project Management is desirable but not essential.
  • Customer Service: Excellent customer service skills are essential, as creating a positive shopping experience for mall visitors is very key.
  • Networking: Building and maintaining relationships with retailers, tenants, and other stakeholders in the retail industry is crucial for success in this role.

Salary Range: (Based on experience)

Location: (Accra)

Employment Type: (Full Time)

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