Assistant Retail Mall Manager
Zakhem Construction Ghana Limited
Admin & Office
Job Summary
A well-established firm is looking for a Retail Mall Manager who will oversee a newly built 6000 square meter shopping mall located in the heart of Accra, Ghana. The successful candidate will be responsible for overseeing the day-to-day operations of the shopping mall. The role typically involves managing tenant relations, ensuring the mall is well- maintained, coordinating security and maintenance services, and working to attract and retain tenants to create a thriving retail environment. The successful candidate will also be involved in budgeting, marketing, and customer service to enhance the overall shopping experience for visitors.
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 2 years
Job Description/Requirements
Responsibilities:
- Effective management and operation of the mall, to be the go-to person for all tenant and contractors on the ground. Undertake several daily site walks to ensure compliancy and operational excellence.
- Managing landlord and tenant expectations on the ground.
- Oversee new tenant fit-outs and ensure they are in line with the company’s Tenant Criteria Guide.
- Oversee all cleaning activities are up to standards in the mall.
- Management of Retailer activities, tenant liaison, local stakeholder communication, administration management including rent invoicing.
- Management of service providers/contractors on the ground to ensure the site operates safely and efficiently.
- Effective management and operation of the mall with administrative support, including reception duties, coordinating diaries and meeting timetables as required.
- Marketing of vacant units and improving footfall and traffic to the Mall. You will also be responsible for coordinating tenant visits.
Requirements:
- Real Estate Knowledge: Understanding of property management, lease agreements, and real estate practices is essential.
- Computer Skills: Proficiency in using various software applications for financial analysis, scheduling and reporting.
- Certification: Professional Certification in Health & Safety, Security Management and Project Management is desirable but not essential.
- Customer Service: Excellent customer service skills are essential, as creating a positive shopping experience for mall visitors is very key.
- Networking: Building and maintaining relationships with retailers, tenants, and other stakeholders in the retail industry is crucial for success in this role.
Salary Range: (Based on experience)
Location: (Accra)
Employment Type: (Full Time)
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