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Senior Manager, People Operations


Human Resources

IT & Telecoms GHS Confidential
2 months ago

Job Summary

As the Senior Manager, People Operations, you will play a critical role in ensuring the smooth and efficient functioning of the People Operations team. You will directly manage the operational aspects of People, including but not limited to HR information and team member record management, contract and employment agreement creation, compliance, and process.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 8 years

Job Description/Requirements

Key Responsibilities:

People Information Management:

  • Manage the integrity of our internal team member data and information, to include the information stored in the HRIS system.

  • Generate reports and otherwise conduct QA and regular audits to verify and validate information management and data integrity in our systems.

  • Evaluate and recommend enhancements to HRIS functionality as needed to drive efficiency and automation in our processes.

Compliance and Policy Adherence:

  • Ensure compliance with all applicable global employment and contractor laws and regulations.

  • Develop, update, and communicate HR policies and procedures, specifically related to recordkeeping, contract and employment agreements, and electronic documentation.

  • Conduct regular audits to ensure adherence to policies and identify areas for improvement.

Team Member Records Management:

  • Maintain accurate and confidential team member records in compliance with all statutory and legal requirements.

  • Oversee recordkeeping processes, including documentation, retention, and disposal.

  • Implement and manage electronic recordkeeping systems for efficiency and accessibility, and advise on best practices for Deel given our hr technology stack, requirements, and global workforce.

Process Improvement and Efficiency:

  • Identify opportunities to streamline HR processes and improve operational efficiency.

  • Lead or contribute to projects aimed at enhancing HR systems, workflows, and procedures.

  • Collaborate with cross-functional teams to implement process improvements.

Team Leadership and Development:

  • Provide leadership and guidance to the People operations team, fostering a positive and productive work environment.

  • Set goals and OKRs (objectives and key results) for the function and team, and provide ongoing feedback and coaching.

  • Design, build and facilitate training and development initiatives to enhance team skills and capabilities.

Team Member Onboarding, Offboarding, and Changes:

  • Build and manage team processes to handle the inflow of information from talent acquisition to people operations for new hire onboarding, profile creation, and documentation.

  • Partner with cross functional teams and stakeholders, such as payroll and payments, talent acquisition, HRBPs, People Success, IT, and others to understand the requirements for team member records and information management then ensure processes are designed to capture and collect information for accurate data entry and management, specifically in the HRIS.

  • Lead the team directly managing and creating contracts, employment agreements, and necessary amendments and other related documentation from onboarding to offboarding.

  • Serve as a point of escalation for all document and agreement related questions from stakeholders.

  • Maintain knowledge of, and partnership with, the Knowledge team, legal, and other stakeholders to ensure we are using the most current and compliance. documentation, including contracts and employment agreements on and off platform.

  • Create and maintain matrices and procedures for processing changes to team member information, to include but not limited to approvals required by request type, roles and permissions to request and approve changes, and the review process necessary.

  • Manage the team to operate within agreed upon SLAs (service level agreements), specifically for new hire onboarding and offboarding.

  • Cultivate the best in class team member support when responding to questions and resolving issues including team member employment or service verifications, access requests and claims.


  • Proven experience in HR operations, with a minimum of 8 years in HR and 5 years in a managerial or supervisory role.

  • In-depth knowledge of record retention, profile creation,  payroll processing, benefits administration, HRIS systems, and employment laws.

  • Strong analytical skills with the ability to interpret data and trends.

  • Excellent communication and interpersonal skills, with the ability to interact effectively at all organizational levels.

  • Demonstrated leadership ability and experience in team management.

  • Detail-oriented with a focus on accuracy and compliance.

  • Ability to handle confidential information with discretion and integrity.

  • Proficiency in HRIS software and Google Suite.

  • Global employment and contractor regulation knowledge extremely helpful

  • Excellent written and oral communication skills in English required

  • Self-motivated, independent, cooperative, flexible, creative, and responsible

  • Desire to, and the ability to, work in a highly collaborative yet fully distributed, global team environment

  • Ability to successfully work autonomously and with self-motivation and self-direction

  • Strong desire to solve tough problems and share learnings with others

  • Note: This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties and responsibilities may be subject to change based on organizational needs.

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