Sales: Responsible for identifying, on-boarding and serving individual / SME type customers who need short term loans.This process shall include the following:
- Building & maintenance of an active team of Independent Sales Executives
- Organizing customer acquisition activities like market storms
- Assisting prospective customers to fill required forms and put together the list of documents required to apply for Car4cash loans.
- Responsible for the achievement of Sales targets agreed for the product on a monthly basis.
- Credit Analysis
- Responsible for the assessment of applications made by prospective clients in line with provisions, guidelines and standards as set out in the Credit Policy for Car4Cash Loans
- Responsible for the presentation of credit requests to the Credit Manager
- Must ensure client loan requests are processed within prescribed TAT standard of 72 hours.
- Must assist clients by delivering solutions and services as provided by the institution.
- Must ensure speedy resolution of customer complaints.
- Responsible for monthly repayments of clients in the portfolio; must call to remind clients before the repayment date.
- Must support collections team with “soft collections” techniques when required.
- Responsible for the achievement of monthly portfolio quality standards set for the business.
- Responsible for adherence to agreed Compliance standards.
Knowledge, Skills, and Abilities Required:
- HND or Degree in a related field
- Good selling and persuasion skills
- Good analytical skills
- Previous experience in a similar role in a reputable institution would be advantageous.
- A demonstrable network of potential clients ready to on-board
- Must be focused, organized, and able to meet deadlines.
- Must take pride in delivering quality every time.
- Excellent knowledge of the Ghanaian Small business climate and preferences.
Skills / Attributes:
- Analytical and hardworking
- Excellent communication and interpersonal skills
- Ability to drive sales whiles maintaining an eye for portfolio quality.
- Team spirit is essential.
- Must be very neat and well organized.