Receptionist

A Reputable Company

Job Summary

Perform the duties of a Receptionist/Customer Service Representative

  • Minimum Qualification: High School (S.S.C.E)
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.



Qualifications and Requirements:

  • WASSCE, GCE A’LEVEL, GCE O’LEVEL, CERTIFICATE /DIPLOMA, HND from recognized Institution.
  • At least 25 years
  • At least consistent two (2) years’ work experience.
  • Good communication skills
  • Fluent English
  • Able to work with little or no supervision

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