IT Technical Support Officer

A Reputable Company

Job Summary

Perform the duties of an IT Technical Support Officer

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

Job Title: IT Technical Support Officer

Job Location: Tema

Job Description
  • Installing and configuring computer hardware operating systems and applications including printers, plotters and scanners
  • Monitoring and maintaining computer systems and networks
  • Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults
  • Replacing parts as required
  • Providing support, including procedural documentation and relevant reports
  • Supporting the roll-out of new applications
  • Setting up new users' accounts and profiles and dealing with password issues
  • Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers
  • Testing and evaluating new technology

 

Qualification and Requirements

  • A minimum of an HND required
  • At least 3 years working experience
  • Must live in Tema and its environs

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