Disaster Management Case Manager


Health & Safety

IT & Telecoms Confidential
1 month ago

Job Summary

ICF seeks a Disaster Management Case Manager to support and promote housing recovery using U.S. Department of Housing and Urban Development Community Development Block Grant – Disaster Recovery (CDBG-DR) and Community Development Block Grant - Mitigation (CDBG-MIT) funds. As a Case Manager, you will work closely with other members of the Case Management Team, the Program Manager, senior ICF staff, and subject matter experts; clearly communicate information regarding applicant engagement, community outreach, and file review and processing. The position requires, but is not limited to, the following responsibilities:

  • Minimum Qualification:Degree
  • Experience Level:Entry level
  • Experience Length:2 years

Job Description/Requirements

Key Responsibilities:  

  • Work closely with program leadership, staff, and applicants to ensure that applicants fully understand program requirements and are frequently updated on application and grant progress throughout the case management process. 
  • Gather, scan, and store required program eligibility and other required information in electronic databases and case management systems 
  • Prepare letters to applicants and other required program documents  
  • Communicate with applicants by phone, email and in-person to communicate program requirements and case status 
  • Ensure all hard copy and automated files are updated and maintained in strict accordance with established policies and procedures 
  • Interact with project lead and staff from local, state and federal government agencies 
  • Support public outreach events and off-site applicant meetings 
  • Provide tracking and reporting information on cases progressing from intake to closeout 
  • Manage multiple priorities and to work limited overtime, as necessary. 


  • 2+ years of work experience with case management, public housing, or disaster recovery related work 
  • Familiarity with Microsoft Office (Microsoft Word, Excel, and PowerPoint) and Adobe Acrobat. 
  • Ability to learn, analyze, and understand complex documents such as tax returns, property deeds, insurance, and other program-related documents. 
  • Demonstrated ability to review documents at a close level of detail and catch subtle differences. 
  • Strong verbal and written communication skills. 
  • Skilled in multi-tasking, organizing and prioritizing work in a fast-paced environment. 
  • Ability to articulate details in a manner understandable to a variety of individuals in person and over the phone. 
  • Ability to work successfully with socio-economic and culturally diverse applicants. 
  • Experience in analyzing information and problem-solving. 
  • A flexible schedule that can accommodate some evening or weekend work as may be required. 

Preferred Skills/ Experience/ Qualifications:

  • Experience in reviewing details of a tax, real estate, and income documentation, in a professional environment. 
  • Experience facilitating client applications to public benefit programs. 
  • Experience in disaster recovery and/or housing support services or programs. 
  • Bilingual in English and Spanish

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