Disaster Management Case Manager

Key Responsibilities:  

• Work closely with program leadership, staff, and applicants to ensure that applicants fully understand program requirements and are frequently updated on application and grant progress throughout the case management process. 
• Gather, scan, and store required program eligibility and other required information in electronic databases and case management systems 
• Prepare letters to applicants and other required program documents  
• Communicate with applicants by phone, email and in-person to communicate program requirements and case status 
• Ensure all hard copy and automated files are updated and maintained in strict accordance with established policies and procedures 
• Interact with project lead and staff from local, state and federal government agencies 
• Support public outreach events and off-site applicant meetings 
• Provide tracking and reporting information on cases progressing from intake to closeout 
• Manage multiple priorities and to work limited overtime, as necessary. 

Qualifications:  

• 2+ years of work experience with case management, public housing, or disaster recovery related work 
• Familiarity with Microsoft Office (Microsoft Word, Excel, and PowerPoint) and Adobe Acrobat. 
• Ability to learn, analyze, and understand complex documents such as tax returns, property deeds, insurance, and other program-related documents. 
• Demonstrated ability to review documents at a close level of detail and catch subtle differences. 
• Strong verbal and written communication skills. 
• Skilled in multi-tasking, organizing and prioritizing work in a fast-paced environment. 
• Ability to articulate details in a manner understandable to a variety of individuals in person and over the phone. 
• Ability to work successfully with socio-economic and culturally diverse applicants. 
• Experience in analyzing information and problem-solving. 
• A flexible schedule that can accommodate some evening or weekend work as may be required. 

Preferred Skills/ Experience/ Qualifications:

• Experience in reviewing details of a tax, real estate, and income documentation, in a professional environment. 
• Experience facilitating client applications to public benefit programs. 
• Experience in disaster recovery and/or housing support services or programs. 
• Bilingual in English and Spanish