Assessment

Customer Service Representative

A Reputable Company

Why is there a skills assessment?
The employer wants to assess each candidate equally and fairly, and give you the opportunity to show your abilities.
How long is the assessment?
Normally between 25 - 45 mins depending on the skill being assessed.
Can I retake the assessment?
No, you can't re-take an assessment
Make sure you are ready and can focus 100% with no distractions.

Job Summary

We count on our customer service department to interact professionally with our valued customers when they have questions or concerns. We are looking for a highly skilled customer service representative to join our team.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 1 year

Job Description/Requirements

Responsibilities:

  • Receive inquiries from customers and resolve a variety of customer - related issues
  • Resolving customer complaints brought to your attention
  • Creating policies and procedures
  • Planning the training and standardization of service delivery
  • Processing excellent product knowledge to enhance customer support
  • Ensure and provides quality customer service to all of the customers
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services
  • Serves customers by providing product and service information and resolving product and service problems
  • Prepares product or service reports by collecting and analyzing customer information



Requirements:

  • Excellent interpersonal and written and oral communication skills
  • Strong verbal and written communicator
  • Good phone and presentation skills
  • Profiency in Microsoft Office
  • Multi-tasking

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