Business Development Executive

Job Summary

To support the Commercial Department in the overall management of existing accounts (Telco and Non-Telco) to ensure that the Director of Business Development and Directors of the Company are provided with appropriate reports, analysis, knowledge, and meaningful information on a timely basis to make informed business decisions.

  • Minimum Qualification: Degree
  • Experience Level: Executive level
  • Experience Length: 6 years

Job Description/Requirements

Responsibilities:

  • Review daily, weekly, monthly traffic reports from Telco(s) and Non-Telco(s) and The Company’s internal Traffic report and flag any inconsistencies for redress.
  • Coordinate all close looping related activities with regards to customer escalations
  • Account Management
  • Telco and Non-Telco Partner engagement and Management
  • Coordinating top call driver reports from Customer Experience (CX) Department with Telco feedback and managing Telco and Non-Telco expectations regarding customer complaints.
  • Engaging Telco and Non-Telco on Incidents – Billing Outages, Reporting Discrepancies, etc.
  • Track and support Internal and External Partners to deliver the required KPIs
  • Liaise with Internal and External Partners and third parties to gather information and resolve issues
  • Monitor and act speedily during system downtime periods to ensure business continuity
  • Work on Service Recovery anytime there is a major downtime.
  • Reviewing weekly and monthly service testing reports for all live services across all Networks and escalate issues to Director, Business Development and other internal and external relevant stakeholders for resolution.
  • Review pre and post-service go-live testing for each service that is about to / has recently gone live.
  • Review customer refunds and deactivation requests and ensuring 100% response rate of all requests within 8 business hours.
  • Review outbound and inbound call reports from CX Executive(s) and advise Director, Business Development and other internal and external relevant stakeholders of key call drivers and key reasons for customer opt-out.
  • Overseeing all audit enquiries from Telcos, Non-Telcos, Industry Regulators and external partners.
  • Perform any other assigned duties.


Minimum Requirements/ Educational Qualification:

  • Relevant degree from a recognized Institution
  • Excellent knowledge in Telecom Industry – Commercial and Technical
  • Minimum 6 years experience in the Telecommunication Industry working on Commercial, Sale, Marketing and Technology.


Key Skills and Competencies:

  • Ability to work under minimum supervision (Dynamic and self-motivated)
  • Competence in Direct Carrier Billing (DCB) and WAP 1 Click Flow
  • Competence in Prepaid, PostPaid and billing Platforms
  • Traffic Reporting and Reconciliation
  • Service Testing
  • Charging structure and functionality
  • Value-Added Services
  • Negotiation skills
  • Excellent organizational, communication, listening and interpersonal skills


Cover Letters and CVs should be sent to: recruitment@firmusadvisory.com

Important Safety Tips

1. Do not make any payment without confirming with the Jobberman Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

Share Job Post

Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

Log In to apply now

Activate Notifications Stay productive - get the latest updates on Jobs & News
Activate
Deactivate Notifications Stop receiving the latest updates on Jobs & News
Deactivate
A Reputable Company
Accra & Tema Region
| Full Time |
Confidential
A Reputable Company
Accra & Tema Region
| Full Time |
Confidential
A Reputable Multinational Company with its Subsidiary in Ghana
Accra & Tema Region
| Full Time |
Confidential
A Reputable Company
Accra & Tema Region
| Full Time |
Confidential