System Administrator (Windows)

Job Summary

A highly skilled System Administrator experienced in troubleshooting Office 365 hosted exchange, printer related, security and connectivity issues

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 4 years

Job Description

We are looking for a skilled individuals to serve as the Systems Admins for escalating, troubleshooting and addressing technical issues.

  • Your key duties include troubleshooting Office 365 hosted exchange,  printer related, security, connectivity and networking issues, providing support to end users on a variety of issues.
  • Identify, escalating when necessary, research, and resolve technical problems.
  • Respond to telephone calls and email for technical support.
  • Document, track, and monitor the problem to ensure a timely resolution.
  • This role relies on judgment to plan and accomplish goals and working in a 24hour shift system. 


Minimum Qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 4 years of experience implementing, troubleshooting, and supporting Windows operating system.
  • Good understanding of TCP/IP and basic networking concepts (Subnets, VLANs, Unicast/Broadcast/Multicast, ACLs, DNS, DHCP, SSH, RDP, etc.).
  • Experience in Office 365 hosted exchange setups and troubleshooting
  • Troubleshooting mail issues in exchange and Office 365.
  • Troubleshoot and resolve software, hardware, printer, and broadband network issues by actively listening to the caller and asking appropriate questions to build a solution
  • Experience in fixing printer issues remotely.
  • Exceptional phone manners and customer service skills
  • Outstanding written and verbal communications skills
  • Exceptional interpersonal skills and proven positive attitude
  • Proven problem-solving methodology
  •  Knowledge of Helpdesk ticketing systems
  • Knowledge and experience in Cloud platforms
  • Knowledge in Mac OSX is a plus

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