Job Summary
Metabase is looking for a customer-focused, Success Coordinator to join our growing global team! We are looking for someone who loves data analytics, enjoys helping others, and is excited to work for a startup to help drive our Success Engineering team’s mission to help our customers be successful by guiding them on how to get data from all the various places it lives, transform it into useful shapes, or to convert their questions into actual queries that can be executed. This is a great opportunity for someone early in their career to work at an exciting startup and learn about data analytics. If you want to take part and have a voice in a truly growing business, believe that BI analytics should be easy to use and set-up, and that self-service analytics should be a real thing and just some marketing jargon that people put on their websites, please apply!
- Minimum Qualification:Degree
- Experience Level:Senior level
- Experience Length:5 years
Job Description/Requirements
The Success Coordinator will help our Success Engineering team by:
- Learn about our enterprise customers to come up with the perfect communication plan for each one and scheduling those regular touch points
- Attend or watching a recording of these touch points
- Summarize the meeting, providing any follow ups to our internal teams and the customer
- Share information gathered in the meetings with our product team, to provide critical feedback to shape future versions of Metabase
- Design personalized email communication for our enterprise customers, providing them timely and helpful information so they can use Metabase to its fullest extent.
- Be the librarian of our customer information and keep our CRM base of knowledge updated so anyone can know what is happening with any customer in the company.
Being a Success Coordinator at Metabase would be a great fit for you if you:
- Have excellent written and verbal communication
- Have solid organization and project management skills
- Have familiarity with data visualization or data analytics tools (bonus if you have experience using Metabase)
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