Senior Trainer (BPO)

Responsibilities:

As a Senior Trainer in our team, you will:

• Deliver training programs and manage the learning experience of the team.
• Design learning strategies that enable Advisors to meet all the KPI’s and service levels
• Design knowledge assessments and take actions based on results
• Ensure that new training materials are developed when required
• Collaborate with the Learning and Development Manager on implementing initiatives and trainings sessions
• Conduct initial training programs for associates and operational management
• Monitor the associates’ performances and provide feedback for development opportunities
• Define training plans and knowledge based on assessment modules

Requirements:

• Have between 2 – 5 years of experience in a similar role
• Ability to manage a classroom effectively and manage pace based on multiple learning styles
• People leadership that includes classroom and class management: remove people from the class based on attendance, assessment scores, or other criteria that negatively impact operations, training, or class progress and do so proactively on their own
• Proven experience where trainers put learner experience and outcomes first.
• Ability to provide specific detailed feedback on training materials when needed. This includes verbal, written, and technical.
• Can handle unique situations confidently and solve problems quickly and effectively by critically analyzing relevant information
• Share our values of commitment, unity, integrity, and recognition.

It would be a plus if you:

• Are comfortable working in a fast-paced and developing environment
• Documented customer service experience is a plus