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1 month ago

Job Summary

Supervising and coordinating daily restaurant operations. You will ensure efficient and seamless FOH and BOH operations as well as maintain high customer service standards.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description/Requirements

Responsibilities:
  • Coordinate daily Front of House and Back of House restaurant operations
  • Deliver superior service and improve customer satisfaction month on month.
  • Respond and resolve efficiently and accurately to customer complaints
  • Organize and supervise front of house staff operations.
  • Appraise front of house staff performance and provide feedback to improve productivity.
  • Train new and current employees on company front of house customer service practices.
  • Implement company policies and protocols for restaurant operations.
  • Generate daily, weekly and month reports on restaurant operations.
  • Supervise and authenticate all stock count.
  • Ensure that stock is received and stored according to company standard.
  • Ensure food is handled as per company guidelines.
  • Monitor the flow of orders ensuring that the process is efficient.
  • Ensure that all orders delivered is according to customer specification.
  • Work hand in hand with kitchen to ensure that order cycle is seamless and efficient.
  • Intervene in kitchen operations when the need arises.
  • Rotate between every department to ensure duties are being performed according to company standards.
  • Work hand in hand with the head chef to enforce company policy in the kitchen.
  • Accurately report/project stock levels to the food and beverage department.
  • Supervise cashier cash handling.
  • Perform a final cash balance at the end of the day and store cash in accordance with company policies.
  • Perform cashiering duties when the need arises.


Qualifications Experience/Skills

Candidates who live in and around Osu, La, Teshie and environs preferred.


  • Must have a Degree or HND in hospitality management.
  • At least 3years of experience as a Restaurant Manager or similar role in the hospitality industry
  • Excellent Customer Service Skills.
  • Strong leadership, motivational and people skills
  • Good financial management skills
  • Critical thinker and problem-solving skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills

 

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