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Customer Service Officer

Anonymous Employer

Customer Service & Support

Easy Apply
New
1 week ago

Job Summary

The duties and responsibilities of a Customer Service Officer include managing incoming calls and client service inquiries, generating sales leads that develop into new clients, and identifying and assessing client needs to achieve satisfaction.

  • Minimum Qualification : HND
  • Experience Level : Mid level
  • Experience Length : 3 years

Job Description/Requirements

Responsibility:

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Acquire new subscribers for the company's products or services
  • Develop and maintain relationships with current subscribers, ensuring their satisfaction and loyalty.
  • Sales and marketing in experience Online subscriptions (Business & Corporate Magazines).
  • Sales and marketing experience in Company sponsorship for magazines.
  • Build sustainable relationships and trust with client accounts through open and interactive communication
  • Meet or exceed monthly sales targets and performance goals.
  • Handle Client complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
  • Keep records of Client interactions, process client accounts and file documents
  • Take the extra mile to engage clients
  • Manage and maintain accurate subscriber records and sales reports.
  • Collaborate with other departments to ensure smooth subscriber onboarding and ongoing support.
  • Market magazines and products at industry events and conferences to promote the company's products and services and network with potential subscribers.


Qualification:

  • The minimum Qualification HND & Degree 


Skills:

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving target
  • Strong phone contact handling skills and active listening
  • Client orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively





Salary Range: Salary and conditions of service Attractive and negotiable

NB: Applicants must be in the environs of Lapaz, Mile 7, Tantra Hill and Achimota

Employment Type: Full Time

 


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