Job Summary

The Ticketing and Reservations Officer is responsible to help clients make travel plans by booking flight reservations, assist customers in choosing their destination, transportation, and lodging and inform travellers of passport and visa requirements

  • Minimum Qualification: Others
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements


  • Making Air flight ticket reservations for customers.
  • Bookings, confirmation and purchasing of Air flight tickets.
  • Handling ticket refund cases.
  • Reinstate, wait-listing and cancellation of bookings.
  • Record filling, dispatch/forwarding confirmation, and other related information to clients.
  • Booking and confirmation of Travel Insurance, following up on Travel Insurance claims and refunds.
  • Creating customer invoices and receipts for all transactions.
  • Reporting daily, weekly, and monthly Air ticket sales.
  • Handling customer complains including baggage allowance/excess/losses, flight delays, cancellations.
  • Create and manage frequent flyer account for all clients.
  • Attending workshops organized by the airlines when necessary and report to management.
  • Must be ready to work out of office as and when necessary or as authorized by the Manager.


  • An IATA Accredited Certificates
  • 3 Years At An IATA Accredited Agency

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