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Relationship Manager

A Reputable Financial Company

Customer Service & Support

1 week ago

Job Summary

A Multinational financial institution seeks the services of Relationship Manager for Tema, Adum and Suame respectfully.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description/Requirements

General Description:

Sales and Business Growth

  • Responsible for ensuring the achievement of monthly targets for both deposits and loans.
  • Responsible for coordinating marketing sales and support activities for the business, including the design, supply, and distribution of marketing materials to prospective clients.
  • Build a pipeline of prospective clients, and actively engaged such clients to convert them to active clients.
  • Organizing customer acquisition activities like market storms.
  • Scan the market and feedback competitor offerings to inform product/process or go-to market strategy reviews.
  • Employ a 360-degree perspective, and a value chain approach on business development to harness potential around clients.

Customer Care and Relationship Management

  • Responsible for ensuring the maintenance of excellent relationships between the business and its clients.
  • Segmentation of client portfolio to inform relationship management strategies.
  • Collect and feedback all client complaints.
  • Responsible for ensuring the effective implementation of service recovery initiatives to ensure that clients complaints are effectively addressed.
  • Coordinate client visits by branch and senior managers.
  • Must ensure client loan requests are processed within prescribed TAT standard of 72 hours
  • Must assist clients by delivering solutions and services as provided by the institution

Credit Analysis

  • Responsible for the assessment of applications made by prospective clients in line with provisions, guidelines and standards as set out in the SME Credit Policy.
  • Responsible for the preparation and presentation of credit requests to the Credit Committee
  • Ensure a credit proposal is based on a thorough understating of a clients’ businesses dynamics, including risks and capacity to service the exposure

Portfolio Quality

  • Must support collections team with “soft collections” techniques when required
  • Responsible for the achievement of monthly portfolio quality standards set for the business
  • Responsible for adherence to agreed Compliance standards.


  • Responsible for weekly reporting on progress and performance to Management.
  • Responsible for any other task(s) that Management may assign.

Knowledge, Skills and Abilities Required:

  • Degree in a related field
  • Good selling and persuasion skills
  • Good analytical skills
  • Previous experience in similar role in a reputable institution would be advantageous.
  • A demonstrable network of potential clients ready to on-board
  • Must be focused, organized and able to meet deadlines
  • Must take pride in delivery quality every time.
  • Excellent knowledge of the Ghanaian Small business climate and preferences.

Skills / Attributes

  • Analytical and hard working
  • Self-motivated
  • Excellent communication and interpersonal skills
  • Ability to drive sales whiles maintaining an eye for portfolio quality
  • Team spirit is essential

Kindly Note: Interested applicants should send CVs to humancapitalrecruitments24@gmail.com .

Only shortlisted applicants will be contacted.

Deadline for submission is 13th May 2024.

Location: Accra

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