Relationship Manager

General Description:

Sales and Business Growth

• Responsible for ensuring the achievement of monthly targets for both deposits and loans.
• Responsible for coordinating marketing sales and support activities for the business, including the design, supply, and distribution of marketing materials to prospective clients.
• Build a pipeline of prospective clients, and actively engaged such clients to convert them to active clients.
• Organizing customer acquisition activities like market storms.
• Scan the market and feedback competitor offerings to inform product/process or go-to market strategy reviews.
• Employ a 360-degree perspective, and a value chain approach on business development to harness potential around clients.

Customer Care and Relationship Management

• Responsible for ensuring the maintenance of excellent relationships between the business and its clients.
• Segmentation of client portfolio to inform relationship management strategies.
• Collect and feedback all client complaints.
• Responsible for ensuring the effective implementation of service recovery initiatives to ensure that clients complaints are effectively addressed.
• Coordinate client visits by branch and senior managers.
• Must ensure client loan requests are processed within prescribed TAT standard of 72 hours
• Must assist clients by delivering solutions and services as provided by the institution

Credit Analysis

• Responsible for the assessment of applications made by prospective clients in line with provisions, guidelines and standards as set out in the SME Credit Policy.
• Responsible for the preparation and presentation of credit requests to the Credit Committee
• Ensure a credit proposal is based on a thorough understating of a clients’ businesses dynamics, including risks and capacity to service the exposure

Portfolio Quality

• Must support collections team with “soft collections” techniques when required
• Responsible for the achievement of monthly portfolio quality standards set for the business
• Responsible for adherence to agreed Compliance standards.

Reporting

• Responsible for weekly reporting on progress and performance to Management.
• Responsible for any other task(s) that Management may assign.

Knowledge, Skills and Abilities Required:

• Degree in a related field
• Good selling and persuasion skills
• Good analytical skills
• Previous experience in similar role in a reputable institution would be advantageous.
• A demonstrable network of potential clients ready to on-board
• Must be focused, organized and able to meet deadlines
• Must take pride in delivery quality every time.
• Excellent knowledge of the Ghanaian Small business climate and preferences.

Skills / Attributes

• Analytical and hard working
• Self-motivated
• Excellent communication and interpersonal skills
• Ability to drive sales whiles maintaining an eye for portfolio quality
• Team spirit is essential

Kindly Note: Interested applicants should send CVs to humancapitalrecruitments24@gmail.com .

Only shortlisted applicants will be contacted.

Deadline for submission is 13th May 2024.

Location: Accra