Product Specialist

Responsibilities:

• Builds rapport and customer relationships and qualifies the customer’s requirements
• Demonstrates the JLR Customer First Behaviors in all interactions with customers and colleagues
• Asks questions and listens to build rapport and understand individual requirements
• Qualifies own understanding of the customer's needs through discussion of alternative options, to build the closest possible match between the product and customer’s needs
• Demonstrates the most suitable options to the customer, adapting own style according to the customer’s requirements
• Takes responsibility for booking test drives and encouraging customers to experience the product.
• Accurately appraises vehicles to purchase and sell, optimizing the value for the Dealership
• Appraises and agrees the sale price in an open and friendly manner, ensuring that Sales Manager authorization is discreetly gained as necessary
• Introduces JLR finance options (via the Business Manager as appropriate) prior to agreeing the payment method with the customer, working within JLR guidelines to ensure all payments are complete
• Completes required documentation accurately and registers all Sales with Administrative colleagues
• Develops effective long term relationships to deliver future business by getting to know customers
• Plans and organizes own selling activity to secure new business (e.g. by telephoning sales prospects, previous/existing customers and general enquiries)

Requirements:

• Extensive experience in retail, sales, or customer service would be advantageous.
• Ability to memorize details like product specifications.
• Articulate and able to perform demonstrations that engage and inspire.
• Deadline-driven, and willing to work after hours.
• Superb verbal and written communication skills, as well as great telephone etiquette.
• A strong growth mindset.
• Minimum of +3 years experience in related field.
  
• Minimum of a Degree.

Location: Accra Ghana.