Housekeeping Supervisor
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Job summary
Crystal Homes Ltd is a premium gated residential estate in Cantonments serving diplomats, embassy staff, expatriates, NGOs, and corporate tenants. We are looking for a hands-on Housekeeping Supervisor to lead our housekeeping team and maintain the high standards our residents expect. You will supervise a team of housekeeping staff across the estate, ensuring common areas, vacant units, and serviced properties are maintained to a premium standard at all times. You will be responsible for scheduling, quality control, inventory, and training — reporting directly to the Operations Manager.
Min Qualification:
High School (S.S.C.E)
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Accra & Tema Region, Ghana
Job descriptions & requirements
Key Responsibilities
- Supervise and coordinate daily activities of the housekeeping team, including shift assignments and coverage
- Conduct regular inspections of units, common areas, and grounds to ensure cleanliness and presentation standards are consistently met
- Manage housekeeping supplies and equipment — track stock levels, place orders, and prevent wastage
- Train new housekeeping staff and reinforce standards through ongoing coaching
- Enforce grooming, hygiene, and professionalism standards among the team
- Coordinate with maintenance and facilities staff to report and follow up on repair issues discovered during cleaning
- Prepare vacant units for new tenant move-ins to a "show-ready" standard
- Handle resident requests and complaints related to housekeeping promptly and professionally
- Maintain cleaning logs, checklists, and inspection records
- Ensure proper handling and security of keys and access to units during cleaning
- Uphold strict discretion and confidentiality given our diplomatic and corporate clientele
Requirements
- Minimum 3 years' experience in housekeeping, with at least 1 year in a supervisory role
- Prior experience in a hotel, serviced apartment, estate, or high-end residential setting strongly preferred
- Strong leadership and people-management skills
- High attention to detail and pride in presentation standards
- Good spoken and written English
- Basic computer literacy (for logs, reports, and communication via WhatsApp/email)
- Ability to work independently and take ownership of outcomes
- Trustworthy, discreet, and comfortable working in a private, high-security residential environment
- Physically able to perform inspections across a large estate on foot
What We Offer
- Competitive salary based on experience
- Structured onboarding and clear performance expectations
- A stable, professional work environment within a well-established estate
- Opportunity to grow within a company investing in strong systems and career paths for staff
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