French Speaking Software Support Consultant

A Reputable Company

Job Summary

Our company is a leader in implementing & supporting software systems for small and mid-sized businesses. The Software Support Consultant is in a position to directly help our customers to get the most from their software systems by answering questions, resolving issues, and identifying opportunities for improvement.

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: No Experience/Less than 1 year

Job Description/Requirements

Responsibilities:

System implementation 

  • Install desktop business apps in server - client envt. Or as standalone
  • Setup / configure system as per client business process
  • Migrate / import client data using excel
  • Train users on how to use the app, to achieve required mgt reports
  • Train mgt on how to access / generate required mgt reports

 Customer support

  • Uninstall software
  • Resolve error messages
  • Relicense desktop business apps
  • Issue license extension for business apps
  • Downgrading desktop business apps
  • Creating new / additional formulas for clients using our payroll software
  • Analysing client database to find the root cause of problem and deploying different options in an attempt to find a solution to the problem
  • Going for onsite meetings with client to defend cases where client will blame us for not providing good support and letting the client know is not our fault and give proof/reasons why is their fault for application not woring well

Training

  • New user training
  • Re-fresher training

Help resources preparation

  • Preparing e-manuals
  • Updating know-how in our knowledge base
  • Preparing digital training videos and uploading to our cloud data storage
  • Prepare release notes

Follow up / taking support from developers of the app.

  • For issues beyond us locally, you will have to communicate with the manufacturers of the application to get the solution so you can also give solution to our customers

Graphic design

  • Design logos, flyers, complimentary cards & banners in support of our digital marketing operations.


Qualifications and Requirements:

  • Must be fluent in written and oral French

 

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