Job Summary

The Experience Center Agent role is a customer facing role targeted at smart, personable, technology inclined and customer-obsessed individuals.

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: No Experience/Less than 1 year

Job Description/Requirements

  • Provide guidance to walk-in customers on product and service offerings
  • Educate customers and potential customers with information on SLA and delivery timelines.
  • Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
  • Ensure visibility of shipment as they move through the network through the application of appropriate scans.
  • Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
  • Serve guests by providing product/ service information related to delivery life cycle, rates and payment.
  • Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
  • Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels presented for shipping.
  • Promote and cross-sell the company’s products.
  • Ensuring proper documentation and safety of all parcels sent and received.
  • Ensure strict compliance to scanning process and procedures.

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