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3 weeks ago

Job Summary

The Director, Revenue Cycle primary responsibility for managing the company's line of business. The Director, Revenue Cycle has responsibility for staffing, including hiring and firing, training, team development, client management, reporting and technology to support client work. Our organization prides itself on being built upon a set of strong core values. We are looking for candidate who will actively exhibit these core values: Service Excellence, Transparency, Teamwork, Accountability, Hardwork, and Positive Attitude.

  • Minimum Qualification : Degree
  • Experience Level : Executive level
  • Experience Length : 6 years

Job Description/Requirements

You Will:

  • Assist with oversight of the Revenue Cycle line of business operations
  • Work collaboratively with Revenue Cycle leaders to ensure a beneficial gross profit margin
  • Innovate and implement strategies to increase retention
  • Develop and maintain recruiting statistics to cohesively meet client needs
  • Report regularly on delivery timelines
  • Keep systems implementations on schedule
  • Communicate changes, feedback, and trends to the Revenue Cycle team
  • Maintain positive client relationships 
  • Work closely with the SVP, Client Onboarding to bring in new business
  • Meet with prospective clients via phone or in person. 
  • Write articles relating to RCM and contributes to several magazines and online 
  • Complete audits for prospective clients by doing in-depth analysis on their current billing company’s performance and metrics 
  • Assist with defining and revising roles and responsibilities for team members 
  • Review metrics for intake, billing, collections, and payment posting, determines team goals and develops strategic processes to maximize team efficiency and revenue 
  • Complete month end reports and analysis, including board meeting presentations and dashboards as required by the client 
  • Management of clients practice management systems (maintenance and initial set up) 
  • Manage uploading of new and annual increases of contracts 
  • Contract analysis and assisting with contract negotiations, in addition to, working with contract managers to resolve contractual issues 
  • Assist clients or management companies in determining carveout requests, rate increases, and contract terms 
  • Identify process improvements, software needed for increased productivity and revenue, and other suggestions to the center to streamline the RCM process 
  • Create a strong team environment by working with each department Manager to ensure the team has all the tools necessary for high quality and productive work output 
  • Other duties as assigned, such as: special projects assigned by the facility 

Organizational Parameters:

  • Work with SVP, Client Onboarding to assist with acquiring new clients and maintaining current clients
  • Work with the CTO, CIO, CISO to determine best technological needs for each line of business
  • Work with all senior leadership of the Revenue Cycle team to determine appropriate staffing levels, staff development, process improvement, and client relationships
  • Work with the human resources team for initiatives related to recruiting, recruiting forecasting, talent development, learning, teammate onboarding, and performance.

Job Requirements

Required Knowledge, Skills, Abilities & Education:

  • High school diploma or equivalent
  • Minimum of 6 years’ experience leading multiple, simultaneous quality assurance efforts, and a track record as a mentor while providing quality assurance leadership in a test lead capacity 
  • Experience with multiple Practice Management System applicable to ASC, including Amkai, HST, SIS products, and various clearinghouses 
  • Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook 
  • Ability to manage multiple projects, meet deadlines, and adjust priorities appropriately in an evolving work environment with shifting time frames; self-starter with high degree of initiative, urgency, and follow through 
  • Demonstrated strengths in organizational, attention-to-detail, follow-through, reasoning, critical thinking, and problem-solving skills 
  • Strong written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate information clearly and effectively throughout all levels of the organization with audiences of varying degrees of familiarity with technical material 
  • Strong analytical skills with the ability to seek underlying assumptions through probing, questioning, and listening 
  • Experience with managing a team in similar organization size and scope
  • Successful track record of effective coordination, prioritization, collaborations, organization, and project delivery
  • Extensive knowledge of revenue cycle performance, including knowledge of best practices required
  • Knowledge of basic accounting procedures with some accounting background in a medically related environment

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