New
1 week ago

Job Summary

This role is primarily responsible for handling inbound/outbound calls as per the SLAs outlined by the client.

  • Minimum Qualification:Diploma
  • Experience Level:Mid level
  • Experience Length:1 year

Job Description/Requirements

Responsibilities:

  • Ensure that the calls are answered as per procedures
  • Ensure that the assigned targets in accordance with SLA are met
  • Ensure that the quality of the calls is in compliance with predefined parameters
  • Provide the relevant process report on a daily basis
  • Ensure adherence to established attendance schedules
  • Provide process training to new team members to facilitate their levels of performance – mentor/mentee relationship


Requirements:

  • Should have a minimum of Diploma from accredited tertiary institutions with Computer literacy (MS Office & Domain knowledge)
  • Good communication skills
  • Good interpersonal skills
  • Attention to details
  • Fresher with the above skills can be considered


Performance Parameters:

  • Productivity
  • Call Quality to include Compliance parameters
  • Process improvement
  • Learning ability
  • Attendance, Log in Hours
  • Punctuality


Salary Range: Negotiable

Location: Tema

Employment Type: Full Time

Important Safety Tips

  • Do not make any payment without confirming with the Jobberman Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
Report Job

Share Job Post

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

loading...

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

This action will pause all job alerts. Are you sure?

Cancel Proceed
Follow us On:
Follow us on FacebookFollow us on InstagramFollow us on LinkedInFollow us on TwitterFollow us on YouTube
Get it on Google Play
2022 Jobberman