The ideal candidate is to provide superb customer service by leading and motivating the customer service team, developing loyalty programs, and creating customer satisfaction goals.
- Minimum Qualification:Degree
- Experience Level:Entry level
- Experience Length:1 year
- Responding to customer service issues in a timely manner.
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
- Implementing an effective customer loyalty program.
- Maintaining accurate records and documenting all customer service activities and discussions.
- Assessing service statistics and preparing detailed reports on your findings.
- Ensures that the customers are satisfied at all times
- Resolve customer conflicts and handle escalation procedures
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