New

Customer Service Personnel

A Reputable Company

Job Summary

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: 3 years

Job Description

Responsibilities

·         Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

·         Maintain financial accounts by processing customer adjustments

·         Recommend potential products or services to management by collecting customer information and analyzing customer needs

·         Prepare product or service reports by collecting and analyzing customer information

·         Contribute to team effort by accomplishing related results as needed

·         Manage large amounts of incoming calls

·         Identify and assess customers' needs to achieve satisfaction

·         Build sustainable relationships of trust through open and interactive communication

·         Provide accurate, valid and complete information by using the right methods/tools

·         Meet personal/team sales targets and call handling quotas

·         Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

·         Take payment information and other pertinent information such as addresses and phone numbers

·         Place or cancel orders

·         Answer questions about warranties or terms of sale

·         Act as the company gatekeeper

·         Suggest solutions when a product malfunctions

·         Handle product recalls

·         Attempt to persuade customer to reconsider cancellation

·         Inform customer of deals and promotions

·         Sell products and services

·         Utilize computer technology to handle high call volumes

·         Work with customer service manager to ensure proper customer service is being delivered

·         Close out or open call records

·         Keep records of customer interactions, process customer accounts and file documents

·         Follow communication procedures, guidelines and policies

·         Go the extra mile to engage customers

·         Resolve customer complaints via phone, email, mail or social media

·         Use telephones to reach out to customers and verify account information

·         Greet customers warmly and ascertain problem or reason for calling

·         Cancel or upgrade accounts

·         Assist with placement of orders, refunds, or exchanges

·         Advise on company information

 

 

Requirements and Skills

·         Strong phone contact handling skills and active listening

·         Familiar with CRM systems and practices

·         Customer orientation and ability to adapt/respond to different types of characters

·         Excellent communication and presentation skills

·         Ability to multi-task, prioritize and manage time effectively

·         HND or higher

·         Documentation Skills

·         Listening Skills

·         Phone Skills

·         Resolving Conflict

·         Multitask

·         Patience

·         Negotiation

·         Positive Attitude

 

 

 

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Accra & Tema Region
| Contract |
GHS 1,200 - 1,500
1mo
A Reputable Company
Accra & Tema Region
| Full Time |
Confidential
3w
Accra & Tema Region
| Full Time |
GHS 1,200 - 1,500
3w