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2 weeks ago

Job Summary

A renowned salon needs a customer service officer/ Receptionist who would be responsible for providing high-quality customer service to ensure customer satisfaction and loyalty. They handle inquiries, complaints, and requests from customers in a professional and timely manner. The role requires strong communication skills, problem-solving abilities, and a positive attitude. Receptionists/ Customer service officers must be able to build strong professional relationships with customers and work well in a team environment. They also assist with administrative tasks and maintain accurate records of customer interactions. The ideal candidate should have previous customer service experience and be able to handle stressful situations with ease.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Duties:

  • Provide exceptional customer service to clients through various channels, including phone, email, and in-person interactions.
  • Respond to customer inquiries, complaints, and requests in a timely and professional manner.
  • Maintain accurate and up-to-date customer records.
  • Collaborate with other team members to resolve complex customer issues.
  • Act as a liaison between customers and other departments within the company.
  • Identify and escalate potential issues to the appropriate authorities parties for resolution.
  • Assist with training new customer service representatives.
  • Ensure that the work stations of technicians are clean at all times
  • Assist with administrative tasks and maintain accurate records of customer interactions.


Skills:

  • Customer service
  • Communication
  • Problem-solving
  • Time management


Requirements

  • Excellent communication skills
  • Ability to handle difficult customers
  • Strong problem-solving abilities


Personal Traits

  • Friendly
  • Patient
  • Excellent communicator


Academic Qualification

  • BSc/ BA in Business Administration or relevant field





Location : Accra

Employment Type: Full Time

Salary Range: Attractive

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