Job Summary

Perform the duties of an Administrative Assistant

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description/Requirements

Responsibilities
  • Answering telephone calls, information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Identify and assess customers, needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Taking messages, typing/word processing, filing, and organizing meetings
  • Go the extra mile to engage customers
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Assist with placement of orders, refunds, or exchanges
  • Advice on company information

Qualification and Requirements

  • A minimum of an HND is required
  • At least 4 years work experience


Job Location: Tema


Salary: Gh 1000 - Gh 1600

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