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Airline Ticketing Officer (Travel and Tour)

AMK Travel Consult

Admin & Office

Tourism & Travel GHS Confidential
Easy Apply
1 month ago

Job Summary

We are seeking a customer-oriented Ticketing Officer to join our travel and tour company. The Ticketing Officer will play a crucial role in managing ticketing operations, handling bookings, and ensuring seamless travel experiences for our clients. The ideal candidate will have a passion for travel, excellent organizational skills, and the ability to thrive in a fast-paced environment.

  • Minimum Qualification : HND
  • Experience Level : Mid level
  • Experience Length : 2 years

Job Description/Requirements


  • Process flight and other transportation bookings for clients using ticketing software or systems (Amadeus).
  • Coordinate with airlines, transportation companies, and other service providers to secure reservations and tickets for clients.
  • Provide accurate and up-to-date information to clients regarding travel options, schedules, routes, and fares.
  • Assist clients with itinerary planning, including selecting destinations, booking accommodations, and arranging activities.
  • Handle inquiries and bookings via phone, email, or in-person, ensuring excellent customer service at all times.
  • Manage ticket issuance, changes, cancellations, and refunds according to company policies and procedures.
  • Stay informed about travel regulations, visa requirements, and health and safety guidelines for various destinations.
  • Maintain detailed records of bookings, payments, and client information, ensuring accuracy and confidentiality.
  • Handle any issues or emergencies that arise during travel, providing support and assistance to clients as needed.


  •  Minimum of an HND (tourism, hospitality, or a related field is preferred).

Industry Certifications

  •  Certificate in Global Distribution Systems Fares & Ticketing - AMADEUS
  •  IATA Foundation in Travel & Tourism Diploma OR Diploma in Air Fares & Ticketing
  •  Proficiency in Microsoft Office Suite



Location: Accra - Kutunse

Salary Range: Attractive

Employment Type: Full Time.


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