Job Summary
The Office Manager will undertake administrative tasks, ensuring the rest of the staff has adequate support to work efficiently, while assisting Head of Admin, HR and Operations in the coordination and implementation of office procedures and will frequently have responsibility for specific projects and tasks. The Office Manager will work with the in-house sales team and manage external sales partners and business vendors (e.g., brokers, agents and buyers of our properties) who make a successful referral. The Office Manager will collaborate and coordinate with other functions, including marketing, sales, finance, and property management and hospitality services.
- Minimum Qualification : Diploma
- Experience Level : Mid level
- Experience Length : 2 years
Job Description/Requirements
Requirements:
- Minimum two (2) years working experience, including at least one year of administrative experience
- First Degree or Diploma Certificates from an accredited University
- Excellent customer-facing skills, including the willingness to listen, understand and engage the customer
- Excellent English Communication skills, oral and written
- Typing speed of 40 WPM and Proficiency with Microsoft Office suite of applications
- Basic quantitative, business process management, financial management and analytical skills
- Excellent organizational and time management skills
- Experience with strategic sales planning, reporting and generation of leads
- Ability to manage hospitality staff and provide end to end service needs of all clients, buyers, sellers and tenants
- Candidate must be extremely fluent in English and have exceptional verbal communication. Skills.
Responsibilities:
- Clean the office for a sanitary workspace
- Planning, organizing, monitoring and executing projects and events from start to finish.
- Manage office supplies and place orders for restocking e.g. stationery, water etc. for main office and site offices.
- Maintaining and improving relationship with clients, liaising and coordinating with the sales team on timely basis and consistently/regularly updating the sales database.
- Collating different reports from the different business units and sites and presenting them on Monthly basis.
- Answers incoming telephone calls in clear, professional manner and direct callers to appropriate agency personnel or takes message and gives it to appropriate person.
- Greet & receive clients and visitors when they arrive at office and directs them accordingly
- Ensures that a friendly and attentive approach is being practiced with an environment that projects a professional, polished, and service oriented image to all clients
- Manage emails, letters, packages, phone calls and other forms of correspondence
- Take minutes at meetings and share them with team afterwards
- Support bookkeeping, invoicing and budgeting procedures for the company
- Create and update databases and records for financial information, personnel and other data
- Track and replace all office supplies as needed to avoid interruptions in office procedures
- Submit reports and prepare proposals and presentations as needed
- Assist colleagues whenever there is an opportunity to do so
- Manage, write, review & track rental/sales contracts, reference checks & related documentations.
- Manage key sales & rental related activities, processes and experiences, including development viewing visits, site office sales, and all other on-site and off-site sales-related activities and events.
- Use online profiling tools to enhance lead generation, contacting, follow-ups and conversion.
- Provide input in sales and rental performance and tracking management system, including weekly and monthly target updates, current leads and remedies for shortfalls in targets
- Support improvement and performance of service team and operations by identifying gaps and/or need for new talent or role changes.
- Deepen relationships & network with all potential sales and rental channels’ providers, developers, clients, agents, institutions and partners to effectively convert deals and ensure regular referrals
Salary Range: Attractive
Location: Accra-Dzorwulu
Employment Type: Full Time
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