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Sr Engineer - Collaboration


Engineering & Technology

IT & Telecoms Confidential
1 month ago

Job Summary

Our Senior Engineer is a key member of the collaboration platform engineering staff working across the organization to provide a friction-less experience to our customers and maintain the highest standards of protection and availability. Our team thrives and succeeds in delivering high quality technology products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 4 years

Job Description/Requirements


  • Provide technical leadership in driving projects migrating from existing platforms to new platforms
  • Contribute to decision making and drive projects involving major business collaboration platforms such as Webex, Zoom, Slack and Teams
  • Drive proof of concepts to test new technologies and collaboration platforms working closely with network and telecommunication teams
  • Assure 24x7 operations and stability of collaboration services with high regard for end user experience
  • Support the creation of the enterprise level roadmap in terms of collaboration for the future business demands
  • Scope, design, and build scalable, resilient systems
  • Provide knowledge share, mentoring, and systems training to team members as needed
  • Consistently share best practices, and improve processes within and across teams


  • Knowledge of collaboration products and hardware such as video endpoints, including Room Kits, Webex Boards, Control Hub, LDAP integration, including experience with deployment, management, API integrations, and troubleshooting
  • Experience with installation, configuration, and management of audio infrastructure
  • Experience triaging complex call flows across the environments to include log collection and packet capture
  • Experience with Active Directory and Azure AD
  • Experience with vendor management and technical support
  • Understanding of the Security and Compliance needs of the business and how they apply to the Collaboration suite, including certificates and secure communication
  • Understanding of Virtual and Cloud infrastructures
  • Understanding of networking protocols, devices, and telephony applications on Telecom Routers
  • Understanding and ability to correlate alerts into problem resolutions, including custom alerts with thresholds for greater availability and stability
  • Strong problem-solving ability
  • Ability to excel in a fast-paced environment


  • 4+ years of engineering experience on collaboration platforms that support hybrid and cloud calling, voicemail, video, meetings, messaging, and events
  • 3+ years of experience with architecture and design
  • 3+ years of experience with AWS, GCP, Azure, or another cloud service
  • 2+ years of experience in open-source frameworks

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