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4 weeks ago

Job Summary

The role of this position is to assist the direct, vertical, geographic, and channel account teams in selling Genesys Cloud CX, providing broad and deep expertise in technology to allow our customers to deliver on our Experience as a Service vision. This role requires in-depth technical knowledge of a wide solution set of Genesys solutions and cloud technologies. The role will be brought in by the account team (AE/SC) to address deep technical dives, whiteboarding sessions, highly customized demonstrations, and the overall positioning of our services versus our competitors for our customers and prospects. This individual should be seen as the expert in the room.

  • Minimum Qualification : Degree
  • Experience Level : Mid level
  • Experience Length : 3 years

Job Description/Requirements

Key Areas of Responsibilities:

  • Respond to RFI/RFPs questions on supported solutions.
  • Serve as a technical escalation point for the field SC’s.
  • Remain current with industry trends.
  • Participate in trade shows and other marketing activities.
  • Responsible for providing reports for management review.
  • Engage with Product Management to influence solution direction.
  • Act as a Beta tester for all new Cloud solutions coming to the market. This includes providing feedback to the Product teams not only during testing but also on how the offer could be improved.
  • Ability to design and execute training seminars for internal and external personnel.
  • Be recognized as a trusted advisor
  • Provide mentoring to SCO, accounts team, and peers when possible


Qualifications/Skills Required and Preferred:

  • 8+ years of Contact Center industry experience, with a minimum of 5 years in a solutions engineering/ technical services/sales position.
  • Prior experience with Genesys Cloud
  • Ability to facilitate sales, with emphasis on the technical aspect.
  • Ability to address complex technical and selling situations with proposed resolutions.
  • Ability to work effectively, independently, and with team members to add value.
  • Be viewed as the “go-to” person


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