Restaurant Operations Manager

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The ChopYard / Restaurant Operations
Restaurant Operations Manager
Lead service, kitchen coordination, customer experience, and the operating rhythm of The ChopYard.
Accra Full-time
Business unitOnyx Food and Hospitality
Smart GroupCustomer Support
About The Role
Where you will make an impact
You will be responsible for turning The ChopYard's standards into a dependable daily operation. That means coordinating people, service, stock, cash control, suppliers, cleanliness, and customer experience while solving operating issues before they affect guests.
What you will do
Core responsibilities

• Run daily service, staffing, stock, cash-control, and closing routines.
• Set clear standards for food quality, guest experience, cleanliness, and service speed.
• Coordinate kitchen, counter, delivery, and supplier activity during each operating day.
• Review sales, waste, stock use, customer feedback, and team performance.
• Coach the team and resolve operating issues before they affect customers.
  

What we are looking for
Role requirements

• Minimum BECE certificate; WASSCE, TVET, HND, or hospitality training is an advantage.
• Demonstrated experience supervising restaurant, retail, hospitality, or customer-service operations.
• Comfort with cash handling, mobile-money processes, stock control, and shift leadership.
• Food safety, hygiene, customer-service, basic accounting, or hospitality-management certification is an advantage.
  

What success looks like
Outcomes that matter

• Daily service starts prepared and closes with accurate operational handover.
• Food quality, cleanliness, customer service, and service speed remain consistent.
• Stock loss, waste, cash discrepancies, and avoidable operating failures are controlled.
• Team members understand their standards and receive clear coaching when performance slips.
  

Why The ChopYard
Clear standards. Real ownership.
The ChopYard is building a disciplined food and hospitality operation around quality, speed, consistency, and a strong guest experience. You will join a team where practical ownership is visible in every service.
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