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Principal Communications Manager


Marketing & Communications

IT & Telecoms GHS Confidential
2 weeks ago

Job Summary

The person in this role will join a growing global communications function, building thought leadership for Twilio, highlighting the astounding innovation being carried out by Twilio’s customers, and engaging audiences with compelling and relevant storylines. Reporting to the International communications director, this position will play a pivotal role in supporting Twilio’s EMEA go to market strategy

  • Minimum Qualification : Degree
  • Experience Level : Senior level
  • Experience Length : 8 years

Job Description/Requirements


In this role, you’ll:

  • Develop and execute the local communications strategy and plan 
  • Manage Twilio’s PR agency partners to deliver a relevant, impactful and appropriate localised PR programme that supports Twilio’s business objectives and go to market plan
  • Create campaigns and content to drive press, analyst and social media programmes
  • Identify, train and support local and regional spokespeople in delivering Twilio’s messaging
  • Work alongside other members of Twilio’s regional and global PR and the wider Corporate Communications teams to ensure target metrics are monitored and met
  • Help support internal communications activities in EMEA for top priority corporate programmes and special projects
  • Partner with marketing teams in EMEA to create and execute integrated campaign and activity plans



  • 8-10 years of B2B communication experience, including working in an international communications environment; time spent in-house would be preferred
  • Significant experience across public relations with a solid understanding of analyst relations, internal communications, crisis communications and social media
  • Has strong media relationships with technology and business media across EMEA
  • Excellent written and verbal communication skills
  • The ability to think on your feet, and to digest information quickly to determine the appropriate way forward, breaking through technical jargon to deliver relevant, appropriate and impactful messaging
  • Experience in building surveys, reports, press releases, blogs, messaging documents, social media posts, media commentary/articles, customer stories and other communications campaign content
  • The ability to develop relationships with executives and building programs that roll up to top level business strategy
  • Experience with communications measurement tools and a passion for demonstrating the impact of communications programmes
  • Is a collaborative team player and thrives in a dynamic environment, but also can work autonomously to bring projects to completion

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