Manager, Transformation Programs

VACANCY REF. NUMBER – MTNGH-TRF(TP)-005-26

CVs SHOULD BE SAVED IN APPLICANT’S NAMES

Position: Manager, Transformation Programs

Level: MTN Level 3

Function: Transformation

Department: Business Transformation

Location: Accra

Reports to: Senior Manager, Business Transformation

Job Summary

The role is responsible for driving the execution of enterprise-wide transformation initiatives that support the strategic direction of the organization. The role ensures effective program governance, cross-functional coordination, and adoption of change management practices to achieve desired business outcomes. The incumbent plays a key role in aligning transformation efforts with strategic priorities, managing stakeholder engagement, and fostering a culture of continuous improvement.

Job Context

• Evolving Digital Telecommunication business and business models.
• Multiregulated environment.
• Public Listed Organization
• Environmental, social and governance prioritized
• A shift from share of market to share of life.
• Evolving business models and partnership management.
• Brand Reputation
• Regionalized structure
• Global & MTN Group approved Telecommunication/ICT Network Standards and Practices
• Global Technology driven environment
• MTN Group Technology guidance
• Performance driven environment
• Group best practices & standards alignment

Key Tasks

Program Planning and Execution

• Lead the planning, coordination, and execution of strategic transformation programs across the enterprise.
• Define program scope, objectives, and deliverables in collaboration with senior leadership and relevant stakeholders.
• Develop and manage program plans, timelines, resource allocation, and budgets.

Governance and Oversight

• Establish governance structures for transformation programs, including steering committees and working groups.
• Monitor and report on program progress, risks, issues, and interdependencies to senior management.
• Ensure compliance with project governance frameworks, methodologies, and quality standards.

Stakeholder Management

• Engage and influence key internal and external stakeholders to secure commitment and buy-in.
• Facilitate effective communication between program teams, business units, and executive leadership.

Change Management

• Integrate change management principles into transformation initiatives to drive adoption and minimize resistance.
• Collaborate with HR to deliver stakeholder engagement, training, and support.

Risk and Issue Management

• Identify, assess, and mitigate program-level risks and issues.
• Develop contingency and recovery plans to address challenges affecting delivery.

Performance Monitoring and Benefits Realization

• Track and measure program performance against defined KPIs and strategic objectives.
• Work with the Portfolio Governance & Analytics team to ensure planned benefits are tracked and achieved.

Education

• A bachelor’s degree in business administration, Engineering, Management, or related field of study.
• Master’s degree (MBA or MPA) is an added advantage.
• Project Management Certification (PMP, PRINCE2) or Lean Six Sigma certification preferred.
• Scrum and Agile methodologies

• Experience Minimum of 5 years of experience in business transformation, strategy execution, or enterprise project delivery with at least 3 years in a supervisory role.
• Strong experience in process improvement methodologies in large organizations (e.g., Lean Six Sigma, Kaizen).
• Proven ability to manage complex projects and cross-functional initiatives in operational excellence programs.
• Advanced proficiency in performance analytics and reporting tools (e.g., Power BI, Tableau, Excel).

Experience in telecoms, digital, or highly regulated industries preferred

Training:

• Post qualification trainings in Telecommunication and associated equipment trainings.

Post qualification Management trainings

Technical & Functional Competencies:

• Advance knowledge and good appreciation of continuous improvement methodologies/tools e.g. Lean, Six Sigma, BPM, etc.
• Strong knowledge of project management methodologies and transformation frameworks.
• Proficiency in project management tools and enterprise portfolio management systems.
• Expertise in process improvement and operational excellence programs.
• Proficiency in change management practices and tools.
• Excellent analytical and data interpretation skills.
• Strategic thinking with strong business acumen.
• Process reengineering and optimization.
• Strong stakeholder management
• Strategic thinking and strong execution capabilities.
• Advanced program management skills, including budgeting, scheduling, and resource management.
• Ability to thrive in a dynamic, fast-paced, and matrixed environment.

Must live the MTN Values of

• Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion

Must exhibit the MTN Vital Behaviors of

• Complete Candor, Complete Accountability, Active Collaboration & Get it done.

How to Apply

1. Qualified applicants should indicate Vacancy Ref no: MTNGH-TRF(TP)-005-26 as the email subject and ensure that CVs are saved in applicants’ names. Applications without the subject and CVs saved in their names will automatically be disqualified.

1. Interested and qualified applicants should send their Curriculum Vitae by 11th May 2026 to:mtnghanarecruitment@mtn.com

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