IT Person (Hotel)

Responsibilities

• Maintaining Hotel Network Infrastructure: Ensure the smooth operation of the hotel's network infrastructure including wired and wireless networks, routers, switches, access points, and firewalls.
• Troubleshooting Technical Issues: Respond promptly to technical issues reported by hotel staff or guests. Troubleshoot hardware, software, and network problems, and escalate issues to appropriate personnel if necessary.
• Supporting Hotel Systems: Provide technical support for hotel systems including property management systems (PMS), point-of-sale (POS) systems, guest Wi-Fi, CCTV, and telephone systems.
• Data Security and Privacy: Implement and maintain security measures to protect the hotel's network, systems, and data. Ensure compliance with data privacy regulations such as GDPR or CCPA.
• Software and Hardware Maintenance: Install, configure, and update software applications and operating systems. Perform regular maintenance on hardware devices including computers, printers, and servers.
• Training and Documentation: Provide training and support to hotel staff on the use of IT systems and equipment. Create and maintain documentation such as user guides and troubleshooting procedures.
• Vendor Management: Coordinate with external vendors for IT-related services including hardware/software procurement, maintenance contracts, and technical support.
• IT Asset Management: Maintain an inventory of IT assets including hardware, software licenses, and peripherals. Monitor usage and recommend upgrades or replacements as needed.
• Backup and Disaster Recovery: Implement and maintain backup and disaster recovery plans to ensure the continuity of IT operations in the event of system failures or data loss.

Requirements:

• Technical Skills: Proficiency in troubleshooting hardware, software, and network issues
• Knowledge of networking protocols, TCP/IP, DNS, DHCP, etc. Familiarity with Windows, Linux, and/or macOS operating systems.
• Hospitality Industry Knowledge: Understanding of hotel operations and specific IT requirements in a hospitality environment (e.g., PMS, POS, guest Wi-Fi).
• Customer Service: Excellent communication and interpersonal skills. Ability to communicate technical concepts to non-technical users. Strong customer service orientation with a focus on guest satisfaction.
• Problem-Solving Abilities: Analytical mindset with the ability to identify and resolve complex technical problems efficiently.
• Education: Bachelors degree or equivalent experience in Information Technology, Computer Science, or a related field.
• Experience: Previous experience in IT support or systems administration, preferably in a hospitality environment, is desirable.

Location: Tema

Salary Range: Attractive

Employment Type: Fall Time