Installation Technician

Key Responsibilities and Duties

Installation and commissioning

• Install, assemble, set up and commission packaging machines, lines and ancillary equipment at customer premises in line with technical drawings, manufacturer specifications and company procedures.
• Carry out mechanical, electrical, pneumatic and basic control connections required to bring equipment into safe working order.
• Test, calibrate and fine-tune installed equipment to achieve required performance, output and quality before handover.
• Conduct functional checks and trial runs with the customer, and obtain sign-off on completed installations.
• Servicing, maintenance and repair
• Perform scheduled preventive maintenance and servicing of installed equipment to minimise downtime and extend equipment life.
• Diagnose faults and carry out corrective repairs promptly, sourcing and fitting the correct spare parts.
• Respond to breakdown call-outs and provide timely on-site and remote technical support.

Customer support and training

• Demonstrate correct and safe operation of equipment, and provide basic operator training to customer staff at handover.
• Build professional relationships with customers, representing Yes Pac courteously and competently on every site visit.
• Advise customers on correct use, settings, consumables and maintenance to maximise equipment performance.

Documentation and reporting

• Complete installation, service and job reports accurately, including parts used, time, test results and customer sign-off.
• Maintain records of equipment history, warranty work and recurring issues, and feed field findings back to the technical team.
• Keep tools, test equipment, vehicle stock and personal protective equipment in good order and properly accounted for.

Health, safety and quality

• Work strictly in accordance with health-and-safety regulations, risk assessments and safe systems of work at all times, on site and in transit.
• Identify and report hazards, near-misses and quality concerns, and never leave equipment in an unsafe condition.
• Uphold company quality standards and contribute to continuous improvement of installation and service processes.

 Minimum Entry Qualifications

To be eligible to apply, a candidate must meet all the following minimum requirements:

• Academic/technical: An HND or Diploma in Mechanical, Electrical, Mechatronics or Industrial Engineering, OR a recognised technical/vocational qualification (NVTI, City & Guilds or equivalent) in a relevant trade together with WASSCE/SSSCE passes including Mathematics and English.
• Experience: A minimum of 2–3 years’ relevant hands-on experience in the installation, servicing or maintenance of industrial machinery or equipment.

 Key Performance Indicators

• Installations completed on schedule, to specification and with customer sign-off (first-time-right rate).
• Equipment uptime and reduction in repeat/return visits for the same fault
• Response and resolution times for service call-outs and breakdowns.
• Accuracy and timeliness of job reports and documentation.
• Customer-satisfaction feedback and adherence to health-and-safety standards (zero preventable incidents).

Location: Accra

Salary: Attractive