Head, Sales and Branch Operations, VisionFund Ghana

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

Application Deadline: 19th June 2026

Overview

VisionFund Ghana is a subsidiary of VisionFund International, the parent company of a network of 25 microfinance institutions operating in Africa, Asia, Latin America, and Eastern Europe. VisionFund International is a wholly owned subsidiary of World Vision International, a Christian relief, development and advocacy organization. Working together, we provide the foundation for local economies to flourish in healthy and safe communities.

VisionFund Ghana is a Christian-owned, mission-driven microfinance network that assists caregivers inhard-to-reach, impoverished communities to create secure futures for their children. We offer financial andlivelihood solutions, unlocking communities' economic potential.

We are an organization that have high ethical standard in doing our work. We have zero tolerance towards incidence of violence or abuse against children or adults living in the communities we work. Safeguarding children and adults in communities we serve is fundamental to all VFG activities and therefore a requirement for every employee.

The Head of Sales and Branch Operations, reporting to the Chief Executive Officer, will assist in the management of effective micro-finance programs through the building and co-ordination of dynamic teams of staff- particularly credit, implementing the commercial strategy and promoting the products and services of the Institution

Key Responsibilities

Assist the CEO in developing the Business Plan (in collaboration with the Head Finance and Administration Provide leadership in integration with World Vision and ensure social performance Ensure that performance targets and indicators per business plan of the Institution are met and that they are in line with micro-finance standards. Coordinate network development and monitor branch activities Ensure efficiency and optimization of network activities and processes in terms of organization, profitability, and security Safeguard the quality of the credit portfolio. Contribute to the design, implementation, and updates of products, services, and procedures Ensure field staff are trained, equipped, and motivated to achieve objectives Ensure regular review and update of credit policies and operational guidelines. Consolidate and analyse monthly, quarterly and annual financial, portfolio and impact reports from all branches and implement appropriate actions to ensure these indicators are consistently within Institutionally acceptable limits. Ensure systematic follow up on issues and challenges arising from branches. Ensure that the Institution is competitive both locally and within micro-finance programs in product and service delivery, impact and customer satisfaction. Submit regular and timely reports to all stakeholders. Be actively involved in all spiritual activities of the Institution.

Knowledge, Skills and Capabilities

6–8 years of experience in microfinance or banking Minimum Bachelor +4/5 in economics, management, finance, or banking Solid experience in operations management and/or commercial activities (microfinance/banking) Knowledge of standard software and microfinance/banking operations management applications (credit/savings); knowledge of the T24 software would be an asset Proven ability to build and manage a team, including regional managers and their respective teams Ability to analyze, synthesize, and leverage economic and commercial performance indicators Excellent knowledge of microfinance regulations in Ghana Christian values Attention to detail, proactivity, and ability to work under pressure Rigor in following procedures and demanding in controls Excellent command of English (spoken and written) Demonstrate a good team spirit; team building and problem-solving skills Should have a good track record of integrity, conduct and firm with controls Ability to work effectively under pressure with good presentation skills (oral/written); Experience of good public relations skills and ability to relate well with people from diverse backgrounds

Travel and Work Arrangements

The position requires ability and willingness to travel domestically and internationally up to 15% of the time. Fluency in written and spoken English and Akan