Front Office Admin

About IDP
IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.
Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.
Learn more at www.careers.idp.com
Role purpose

• Serve as the first point of contact, creating a professional and welcoming experience for visitors, clients, and callers.
• Manage front desk operations, including greeting guests, handling inquiries, and directing them appropriately
• Handle incoming and outgoing communications (phone calls, emails, messages) efficiently and courteously.
• Provide administrative support to ensure smooth day-to-day office operations.
• Maintain accurate records, files, and front office documentation.
• Coordinate appointments, meetings, and visitor schedules.
• Support internal teams by facilitating communication and information flow.
• Uphold company policies, confidentiality, and professional standards at the front office.
• Ensure the front office area is organized, and presentable.
  

Key accountabilities

• Manage front office operations, ensuring a professional and efficient reception experience.
• Handle student, client, and visitor inquiries in person, via phone, and email.
• Coordinate appointments, counselling schedules, and meeting rooms.
• Maintain accurate records, student data, and front office documentation in line with IDP policies.
• Support counsellors and internal teams with administrative and operational tasks.
• Ensure compliance with IDP Education standards, processes, and confidentiality requirements.
  

Customer Service

• Deliver high-quality, student-centric service aligned with IDP’s values and service standards.
• Act as the first point of contact, providing accurate information on IDP services and processes.
• Handle complaints and concerns professionally, escalating issues when required.
• Create a welcoming and supportive environment for students and parents.
• Maintain service excellence during peak periods with efficiency and empathy.
  

Stakeholder Relations

• Build positive relationships with students, parents, education partners, and internal teams.
• Liaise effectively with counsellors, admissions teams, and operations staff.
• Support communication between students and relevant stakeholders to ensure smooth service delivery.
• Represent IDP Education professionally in all interactions.
  

People

• Work collaboratively within a team-oriented environment.
• Support colleagues to achieve shared service and operational goals.
• Demonstrate cultural sensitivity when engaging with diverse students and stakeholders.
• Contribute to a positive, inclusive, and professional workplace culture.
  

Required Experience

• Must be fluent in English.
• Strong communication skills (verbal and written) is essential.
• Minimum of 2 years’ experience in Front Office and Admin role.
• Customer service experience in an education service sector is an added advantage.
• Experience handling student or client inquiries in person, by phone, and email.
• Exposure to appointment scheduling and administrative support functions.
• Experience working with databases, CRM, or student management systems.
• Experience in a fast-paced, customer-focused environment.

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