Front Desk Executive

Job Title: Front Desk Executive – University Administration

Location: Accra, Ghana (On-site)

Employment Type: Full-Time

Company Description

SIIMT University College, established in 2013, is a Ghanaian institution with Indian roots, recognized for its excellence in IT and technical education. Located in Accra near the Nima–Kanda overpass, SIIMT offers undergraduate programmes accredited by the Ghana Tertiary Education Commission (GTEC) in affiliation with the University of Cape Coast.

The institution is also registered with the Commission for Technical and Vocational Education and Training (CTVET) and delivers industry-focused programmes in areas such as Garment Making, Consumer Electronics, Automobile Engineering, Plumbing, and Electrical Engineering. SIIMT is committed to equipping students with practical competencies and career-ready skills through a modern, industry-aligned curriculum.

Role Overview

The Front Desk Executive serves as the first point of contact for SIIMT University College and plays a critical role in creating a professional and welcoming environment for students, visitors, and stakeholders. This role involves managing front office operations, handling inquiries, and ensuring seamless communication across departments while delivering a high standard of customer service.

Key Responsibilities

• Manage the front desk and reception area, ensuring a professional and organized environment at all times
• Welcome and assist students, visitors, and stakeholders in a courteous and efficient manner
• Handle incoming calls, emails, and walk-in inquiries, and direct them to the appropriate departments
• Schedule appointments and maintain accurate records of visitors and meetings
• Provide information regarding admissions, programmes, and general university services
• Support administrative and admissions-related processes as required
• Coordinate with academic and administrative departments to ensure smooth daily operations
• Maintain confidentiality and professionalism in handling sensitive information

Qualifications & Requirements

• Strong interpersonal and communication skills with a customer-focused approach
• Proven ability to manage front desk operations and multitask effectively
• Excellent phone etiquette and professional communication skills
• Proficiency in basic computer applications (Microsoft Office, email, scheduling tools)
• Ability to work under pressure while maintaining a positive and welcoming demeanor
• Prior experience in a receptionist, front desk, or customer service role is an advantage
• Bachelor’s degree or diploma in Administration, Customer Service, or a related field is preferred

Key Competencies

• Professionalism and presentation
• Organizational and time management skills
• Attention to detail
• Problem-solving ability
• Team collaboration and coordination

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