French Customer Service Specialist

Position Objective

To provide exceptional customer support to French- and English-speaking customers by responding to inquiries, resolving issues, processing customer requests and documentation, and ensuring a positive customer experience. The role serves as a key link between customers and the company, contributing to customer satisfaction, retention, and overall service excellence while supporting business operations and organizational goals.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Handle customer complaints and resolve issues effectively.
• Process orders, proforma invoices, export documents, returns, and service requests.
• Maintain customer records in the CRM system.
• Follow up on customer concerns to ensure satisfaction.
• Escalate complex issues when necessary.
• Collaborate with internal departments to ensure seamless service delivery.
• Meet customer service performance and satisfaction targets.

Requirements:

• Diploma or Bachelor's Degree in Business Administration, Marketing, Communications, or a related field.
• Previous customer service or client relations experience is an advantage.
• Strong communication and problem-solving skills.
• Proficiency in both French and English (spoken and written) is required.
• Ability to work in a fast-paced environment and manage multiple tasks.

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