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1 month ago

Job Summary

We are looking for an experienced Community Director to come in and own, develop, and revamp our provider community at Grow Therapy.

  • Minimum Qualification : Degree
  • Experience Level : Senior level
  • Experience Length : 5 years

Job Description/Requirements

What You’ll Be Doing: 

We are looking for an experienced Community Director to come in and own, develop, and revamp our provider community at Grow Therapy. 

  • Own the online provider community experience after initial discovery, from engagement and connection, to further involvement across our organization 
  • Build the broader Community vision and our 2025 roadmap, including team budget, initiatives, team headcount and goals
  • Develop weekly, monthly and quarterly KPIs across broader Community initiatives and individuals on the team
  • Work closely with the research team to understand and put together a Provider user journey for how users want to interact and get involved with the Grow Therapy community
  • Understand goals, priorities, and challenges of other leaders/departments and leverage the Community for support and run our “Community Committee” meetings.
  • Build and map out a online community experience for our providers to discover, engage, and benefit from the Grow Community
  • Manage day-to-day operations of online engagement, creating playbooks on online engagement strategies that encourage our community to continue to share their stories, knowledge, and build connection
  • Measure the impact of your efforts through growth and adoption of the platform, sentiment, and engagement, continuously iterating to reach even more of our users


You’ll Be a Good Fit If: 

  • 5+ years experience managing communities, ideally with 5k+ members and in a Tech startup environment
  • Experience building and owning KPIs, budgets, and hiring processes across a Community team
  • Demonstrated ability to manage digital community experiences including user groups, events, and knowledge-sharing portals
  • Able to create trust and credibility with customers, and successfully work with internal teams as a customer advocate, creating new capabilities and innovative ideas on how to support them
  • Excellent verbal and written communication skills. You should be comfortable preparing and sending materials, as well as training internal and external stakeholders
  • Ability to craft thought leadership articles with deep technical expertise
  • Strong project management skills including an ability to manage cross-functional deliverables in a fast-paced environment

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