Digital Product Owner

Lets Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
This role is responsible for delivery and shaping the digital vision and roadmaps that impact Old Mutual Customers. This role also carries the responsibility of solving customer needs and the full end to end client experience.
Responsibilities
KEY RESULT AREAS

• Rate of delivery: Velocity of working Software releases (across channels) into customers’ hands as agreed per every iteration planning.
• Quality of Delivery: Quality of products released into customers’ hands with minimal rework and complaints into customer service touchpoints.
• Growth in product adoption and usage: rate of adoption and usage of product released into customers’ hands
• Revenue: Revenue increase from Digital products increasing overall digital revenue.
• Cost: Cost reduction from Digital products reducing overall cost of running Business by optimizing resources based on needs and available budget.
• Customer Experience: Customer experience measures as rated by customers (external focus)
• Risks: Customers and Old Mutual losses related to Digital product released.
  

Product and customer champion:

• Responsible for the strategic vision and execution of the client experience on digital channels.
• Develop and maintain a vision for the product and is responsible for communicating that vision to the organisation and the product team.
• Translate product vision into specific deliverables, and ensure rigor in execution and attention to detail by effectively managing the product feature backlog
• Support iterative customer testing and ongoing improvement of the client experience
• Identify and partner on process improvements to enhance Old Mutual end to end Customer experience.
  

Operational Delivery:

• Outline the vision for future use-cases in collaboration with business stakeholders to ensure leverage and scalability across unique client journeys.
• Focus on business impact and come up with actionable recommendations informed by solid data analysis and metrics.
• Live the continuous agile delivery values and principles by leading phases such as discovery session, inception workshops, planning, retrospectives, estimation sessions, and daily stand-up, tracking progress among others.
• Responsible for execution; backlog refinement, defining iteration content, story elaboration, accepting stories into the baseline, coordinating the release, preparation and participation iteration planning.
  

Skills
Action Planning, Application Development, Business Requirements Analysis, Computer Literacy, Data Compilation, Data Controls, Data Management, Data Modeling, Executing Plans, Gaps Analysis, IT Network Security, Management Reporting, Market Analysis, Policies & Procedures, User Requirements Documentation
Competencies
Action Oriented
Collaborates
Cultivates Innovation
Customer Focus
Drives Engagement
Drives Results
Manages Ambiguity
Manages Complexity
Education
Bachelors Degree (B)
Closing Date
29 October 2025 , 23:59
The Old Mutual Story!
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