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Database Support Engineer

Timescale

Software & Data

IT & Telecoms GHS Confidential
2 months ago

Job Summary

Timescale is hiring a Database Support Engineer for our growing international team! The right candidates will be comfortable providing deep technical support and interacting with customers daily. You should have deep experience with relational databases (PostgreSQL is a strong plus!) and must be able to gain a detailed understanding of TimescaleDB quickly. You should have a “can do it” attitude, where helping the user comes first.

  • Minimum Qualification : Degree
  • Experience Level : Mid level
  • Experience Length : 3 years

Job Description/Requirements

What You Will Do:

  • Work with our customers across a wide range of topics, from basic administration of TimescaleDB to deep consultative conversations around design, optimization, and implementation
  • Manage support cases from beginning to end.
  • Develop and maintain close relationships with our customers to help them be successful.
  • Be curious, always willing to learn, and always looking for ways to improve our products, processes, and culture. 


What You Need:

  • Bachelor’s degree in computer science, information systems, or equivalent experience.
  • Relational DB experience at scale: administration, data modeling, query optimization
  • Experience with relational databases (PostgreSQL a strong plus!)
  • Experience as a technical support professional with external customers.
  • Strong aptitude to understand and learn new software products.
  • Strong communication skills and the ability to express patience and empathy when troubleshooting complex technical concepts to a varied audience.

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