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2 weeks ago

Job Summary

Handles and resolves customers’ issues via phones (inbound and outbound), emails, and online chatting tools (including social chat)

  • Minimum Qualification:Diploma
  • Experience Level:Entry level
  • Experience Length:1 year

Job Description/Requirements

Job Description:
  • Handles and resolves customers’ issues via phones (inbound and outbound), emails and online chatting tools (including social chat).
  • Guarantees an unparalleled customer service experience and preserve the image of the company since they are the first line of communication within the customers.
  • Can provide commercial approach to the customer with outstanding capability to present promotions and brand information that aims conversions and brand turnover.
  • Meets or exceeds KPI targets on effectiveness and efficiency.
  • Provides quality and accurate service.
  • Escalates issues to specific superior/s.
  • Follows instructions of immediate superior and/or Officer(s)-on-Duty.
  • Gives feedback and suggestions to immediate superior for issues and procedures, etc.
  • Coordinates well with other CS, superiors and colleagues from other departments.
  • Responsible and has the initiative to take part in the department’s growth and development.
  • Provides answers and solutions to customers in a professional manner.
  • Flexible in shifting schedule.
  • Demonstrates extensive knowledge in products and system tools.
  • Strictly follows internal department procedures and complies with company-wide rules and policies.
  • Performs any task assigned by their superior.
  • Provide customer support 80%
  • Prepare and submit daily reports 5%
  • Provide effective feedback to Management 10%
  • Ad Hoc 5%
Requirements:
  • A minimum educational qualification of a Higher National Diploma is required.
  • Must have good English communication skills, both written and spoken.
  • Must be Sports-oriented, especially with Soccer/Football.
  • Must have good typing skills (at least 25 WPM).
  • Preferably with customer service experience.
  • Preferably with online gaming knowledge.
  • Displays excellent problem solving and people skills.
  • Must be independent, self-motivated, show initiative and has a strong sense of ownership/responsibility.
  • Supportive of company goals and objectives, deliver departmental/team results and key objectives.
  • Displays willingness to learn/fast learner.
  • Knowledgeable with MS Office applications.
  • Can start on Jan 30, 2023.
  • Okay with monthly salary at GHS 1,263 net.
  • Okay with 6 months renewable contract.
Apply directly on this link => https://cutt.ly/426AYkY

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