Customer service supervisor

A Reputable Company

Job Summary

Customer service supervisor needed to manage and process distributor sales and problems as well as enforce the policies of the company.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 4 years

Job Description/Requirements

Responsibilities:

  • Guide and direct customer service team towards achieving the department operational goals.
  • Ensure that the customer service team has excellent communication and professional phone etiquette skills for achieving customer satisfaction.
  • Develop standard procedures and policies for improving the service provided to customers.
  • Ensure that customer complaint are resolved in a professional manner.
  • Maintain documentation pertaining to customers' cheques, sales orders and other related customer records.
  • Monitor and authenticate customers’ orders with the Sales Manager.
  • Ensure customers are aware of all the department Policies, Price and Products
  • Determine work procedures, work schedules, and workflow for customer service staff
  • Conduct meeting with managers to discuss process improvement and issues
  • Maintain in-depth working knowledge of the company’s brands, systems and processes
  • Prepare daily/ weekly documentation and reports on routine customer correspondence and for future reference purposes.



Qualification and Requirements

  • Should have excellent communication and interpersonal skills.
  • Experience with the building materials industry is a plus.


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