Customer Service Personnel
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Job summary
Customer Service Personnel are responsible for providing exceptional service and support to customers by addressing inquiries, resolving complaints, and ensuring a positive customer experience. They serve as the first point of contact for customers, offering accurate information about products and services, processing orders and transactions, and handling customer concerns promptly and professionally.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Accra & Tema Region, Ghana
Job descriptions & requirements
Key Responsibilities:
- Respond promptly and professionally to all inbound WhatsApp, call, and DM inquiries
- Follow the Qualify → Frame Value → Then Price framework to guide prospects toward booking, rather than leading with price
- Accurately capture client details and log every inquiry/booking in the tracking system (Jira/Google Sheets)
- Coordinate booking confirmations with the Field Dispatch Lead
- Follow up on quotes sent, unconverted leads, and post-service check-ins
- Handle complaints or service adjustments calmly, escalating when needed
- Maintain up-to-date knowledge of services, pricing, and promotions
- Support data hygiene — clean, complete, duplicate-free records
- Uphold confidentiality given the premium, high-trust clientele [20:10, 02/07/2026] Christiana Adjei:
Required Skills and Qualities:
- Excellent written and spoken English
- Strong phone/WhatsApp etiquette, high-volume conversation management
- Sales instinct — rapport, value framing, closing without being pushy
- Organized, detail-oriented, reliable with follow-up
- Calm and solutions-focused under pressure
- Comfortable with WhatsApp Business, Google Sheets (Jira training provided)
- bachelor’s degree prior customer service/sales/hospitality experience preferred
Location: Accra
Salary: Attractive
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