Customer Service Host

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
As part of your role, your responsibilities will include:

• Make outbound calls to newly registered customers to encourage and convert them into First-Time Depositors (FTDs).
• Contact inactive or lapsed customers to encourage reactivation and renewed engagement.
• Clearly explain current promotions, bonuses, products, and services relevant to each customer.
• Understand customer needs and resolve problems professionally to maximize conversion opportunities.
• Educate customers on account funding, available payment methods, and platform features.
• Maintain accurate records of all customer interactions, outcomes, and follow-up actions in the CRM system.
• Schedule and complete follow-up calls were required.
• Achieve individual and team targets for:
  • FTD conversions
  • Reactivated accounts
  • Call volume
  • Contact rate
  • Conversion rate
  • Revenue generated.
  • Escalate customer complaints or technical issues to the appropriate internal teams.
  • Ensure compliance with company policies, responsible gaming guidelines, and regulatory requirements.
    

This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.

• Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
• Shortlisted candidates may need to complete an assessment.
  

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.
Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
The perfect place to work, play and grow!
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