Customer Service & App Support Agent
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Job summary
Cloazar Ghana is seeking a confident, articulate, and customer-focused Customer Service & App Support Agent to join our team. The successful candidate will be responsible for assisting customers with enquiries, providing support to users of the company's app, resolving customer issues, and ensuring a positive customer experience. The ideal candidate must have excellent spoken and written English, a strong vocabulary, and the ability to communicate clearly and professionally with customers through phone calls, messaging platforms, and social media.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Accra & Tema Region, Ghana
Job descriptions & requirements
Key Responsibilities:
- Respond promptly and professionally to customer enquiries through phone, social media, messaging platforms, and other communication channels.
- Assist customers with questions and issues relating to the company's app and digital services.
- Guide customers through app features, account processes, and basic troubleshooting procedures.
- Identify, troubleshoot, and resolve customer issues where possible.
- Escalate complex technical or customer issues to the appropriate team for resolution.
- Monitor social media platforms and respond to customer comments, messages, and enquiries in a timely manner.
- Provide accurate information about the company's products, services, and processes.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Maintain accurate records of customer interactions, complaints, and support requests.
- Collect customer feedback and report recurring issues or suggestions to management.
- Maintain a professional, patient, and positive attitude when dealing with customers.
- Support other customer service and administrative activities as assigned by management.
Requirements & Qualifications:
- Minimum of HND or Bachelor's Degree in any relevant field.
- Excellent command of spoken and written English.
- Very good vocabulary and the ability to express ideas clearly and professionally.
- Strong verbal and written communication skills.
- Must be conversant with social media platforms, including WhatsApp, Facebook, Instagram, TikTok, and similar platforms.
- Good computer literacy and ability to learn and navigate digital applications.
- Strong customer service and problem-solving skills.
- Ability to remain calm, patient, and professional when handling customer complaints or difficult situations.
- Previous experience in customer service, call centre operations, technical support, or app support is an advantage.
- Must be organized, attentive to detail, and able to manage multiple customer enquiries efficiently.
Key Competencies:
- Excellent communication skills
- Customer service and relationship management
- Social media proficiency
- Digital and app support
- Problem-solving
- Active listening
- Patience and professionalism
- Attention to detail
- Teamwork
- Ability to learn quickly
Compensation & Work Information:
- Company: Cloazar Ghana
- Position: Customer Service & App Support Agent
- Working Days: Monday – Friday
- Working Hours: 9:00 AM – 5:00 PM
Location: Lashibi, Accra
Salary: GHS 1,500 – GHS 2,000 per month
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