Credit Officer / Accounts officer / Mobile Banker
Job summary
Gem Capital Microfinance is seeking motivated, trustworthy, and customer-oriented individuals to fill the positions of Credit Officer, Cashier, Teller, and Mobile Banker. Successful candidates will be responsible for providing financial services, handling customer transactions, supporting credit operations, and maintaining positive customer relationships.
Job descriptions & requirements
- Attend to customers professionally and provide information about the company's financial products and services.
- Process customer transactions, including cash deposits, withdrawals, and payments, where applicable.
- Receive and process loan applications and assist with credit assessments, where applicable.
- Support customer acquisition, loan recovery, and deposit mobilization activities.
- Maintain accurate records of transactions and customer information.
- Ensure proper handling and accountability of cash and other financial assets.
- Promote the company's products and services to prospective and existing customers.
- Follow company policies, operational procedures, and applicable financial regulations.
- Report discrepancies, customer concerns, and operational issues to the appropriate supervisor.
- Minimum qualification of JHS, SHS, HND, or a relevant Degree, depending on the position.
- A Degree or HND in Marketing or a related field is an advantage for relevant roles.
- At least one year of relevant work experience is preferred, particularly in banking, microfinance, sales, customer service, or cashiering.
- Good communication, interpersonal, and customer service skills.
- Basic numeracy and record-keeping skills.
- Honesty, integrity, attention to detail, and the ability to handle financial transactions responsibly.
- Ability to work independently and meet assigned targets, where applicable.
- Willingness to learn and comply with company procedures.
About Gem Capital Microfinance
Gem Capital Microfinance Limited (GCML) was incorporated on 12th September, 2012 and fully Licensed by the Bank of Ghana (BOG) under the Non-Bank Financial Institution Act, 2008 (Act 774) and the Banking Act 2004, (Act 673) as amended by Act 738 on the 30th of October, 2013 with a License number 000261.
It is also a member of the Ghana Association of Microfinance Companies (GAMC). GCML is dedicated and fully resourced to mobilize funds from the public especially petty traders, small & medium enterprises and businesses and to provide credit to these target customers.
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